Scrum Master

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00194006

Job Family: Research and Development

Job Function: Software Engineering

About The Role

The Scrum Master (SM) ensures the way of working enables delivery within Avaya’s CI/CD Feature Team model. This role owns flow health, process discipline, and continuous improvement — protecting the team’s ability to deliver continuously through WIP discipline, impediment removal, and ensuring Jira reflects execution reality, not planning aspiration. Avaya keeps the customer at the core. The SM protects flow so the team can deliver customer-valuable increments continuously. This role facilitates, coaches, and removes impediments. It partners closely with the Product Owner (PO), Delivery and Execution Lead (DEL), Technical Lead (TL), and PLM (Analyst). It does not own backlog content/acceptance, delivery-commitment outcomes, product prioritization, technical decisions, or release Go/No-Go.

Key responsibilities

• Facilitate Agile ceremonies (Daily Flow/standup, Planning, Refinement, Review, Retrospective, Demo) that produce decisions and momentum
• Enforce WIP limits and working agreements to protect flow and prevent overcommitment
• Remove team-level and systemic impediments; escalate what the team cannot resolve alone
• Keep Jira (and Zephyr-related progress signals) accurate and trustworthy — daily, no exceptions
• Use flow metrics (cycle time, throughput, blocked time) to drive continuous improvement
• Partner with PO on readiness and sprint-commitment alignment; TL on technical/pipeline impediments; DEL on cross-team/systemic escalation; PLM on requirement clarity impacting flow
• Coach the team on sustainable pace, psychological safety, and customer-aware delivery conversations - without taking product ownership
• Use AI (Tier 2 — Practitioner) to accelerate sprint-health, flow, and retrospective prep; remain accountable for facilitation judgment and data integrity

Required qualifications

• Strong background in Agile ways of working; familiarity with Scrum, SAFe, ICAgile, Scrum Alliance, and/or related certifications / continuing education
• Work-item tracking experience — Jira preferred, or comparable tools (Rally, Azure DevOps/ADO)
• Proficiency in Google Workspace preferred, or equivalent Microsoft Office fluency
• Proven ceremony facilitation and coaching craft (Powerful Questions, Active Listening, constructive collaboration)
• Flow and metrics literacy; demonstrated continuous-improvement follow-through
• Strong stakeholder communication and conflict navigation under delivery pressure
• Comfort using AI tools to support facilitation and metrics prep, with human accountability for decisions and board accuracy

What success looks like

• Predictable flow with consistent throughput and minimal blocked work
• Trustworthy, current Jira/Zephyr data
• Continuous improvement that is visible and actionable
• Sprint objectives supported through strong process facilitation — without the SM becoming a task manager, delivery owner, or people manager

Experience

Education

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.