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Sales Support Engineer

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Date: Dec 27, 2018

Location: Pune, MH, IN

Company: Avaya Corporation

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

Job Information

Job Code: 00169825

Job Family: Sales Support

Job Function: Technical Sales Support

Short Description

This technical job will have multiple roles within pre-sales that supports internal associates and business partners. When acting as a technical sales consulting engineer, this job will provide well thought out and articulated responses within the established Service Level Objectives. Is responsible for responding to email / web questions as well as taking phone calls without assistance from their peers. Responsible for the maintenance of the hands on competency labs.  May support more than one portfolio or sub-portfolio and have the aptitude to grow expertise within the portfolio. When acting as a solution design engineer, this job will free customer facing resources from responsibility for sales quoting & proposal related activities by translating customer requirements into an accurate sales quotation and/or proposal. Ability to recognize and develop new opportunities within customer’s environment for multiple solution areas and work with the account team to compile requirements and benefits of new solutions. Designs and defines system requirements for an integrated hardware/software system. Designs, proposes, builds and delivers collateral about complex cross-portfolio solutions and can thoroughly demonstrate the benefits of complex functionality. Thoroughly discusses multi-vendor environments and have some experience in configuring multi-vendor solutions. Typically certified in their specific subject matter areas. Has expertise in voice, data communications applications technologies and knowledge about the company portfolio with specific expertise in at least one recognized industry subject matter areas. Five years of experience with company products is preferred. May act as a mentor to less experienced sales engineers.


5 - 8 Years of Experience


Bachelor degree or equivalent experience

Preferred Certifications

ACE certification or its equivalent


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

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