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Sales Support Engineer III

Date:  May 7, 2022

Pune, MH, IN

Requisition ID:  32669

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

Job Information

Job Code: 00169826

Job Family: Sales Support

Job Function: Technical Sales Support

Short Description

This prestigious technical job will have multiple roles within pre-sales that supports internal associates and business partners. When acting as a technical sales consulting engineer, this job will be responsible for responding to email / web questions as well as taking phone calls on complex product and design issues.  This job will have a "deep dive" into products & technology. Can speak about how solutions work together and the parts needed for interoperability. Responsible for setting the architectural direction of the hands-on competency labs. When acting as a solution design engineer, this job will free customer facing resources from responsibility for sales quoting & proposal related activities, and assigned to those who consistently display superior capabilities and who are recognized as leaders in the company. Thoroughly designs and assures company solutions, having the necessary technical and theoretical skills to take a lead role in developing technical solutions. Designs and defines system requirements for an integrated hardware/software system. Proficient in our competitor’s offerings and in the company’s advantages over the competition. Proficient in designing, and presenting complex multi-vendor cross-portfolio solutions configurations. Typically certified in their specific subject matter areas. The individual is adept at internal processes and knows how to maneuver within the company to assure that clients’ expectations are exceeded. May act as a mentor to new or less experienced sales engineers who seek mentorship opportunities. May act as a company spokesperson within the industry through their external participation at trade shows, consortiums and through other speaking/writing engagements. Leads internal projects for his/her team and for extended/virtual teams across the enterprise. Highly recognized for contributions to worldwide sales counterparts and the product house by participating in forums and special projects. Seven years of experience with company products is preferred.


5 - 8 Years of Experience


Bachelor degree or equivalent experience

Preferred Certifications

ACE certification or its equivalent


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at