Product Manager

Job Information

Job Code: 00142466

Job Family: Product Management

Job Function: Product Management

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

About Opportunity

As a Product Manager for our Unified Communications portfolio, you will run your area of responsibility like a business, owning the product lifecycle from initial conception through end-of-life. You will act as the "voice of the customer," translating complex market needs into financially viable and technically superior UC solutions. This role requires a unique blend of technical depth in communication protocols and business acumen to ensure our products remain competitive in an evolving digital landscape.

Key Roles & Responsibilities

• Product Lifecycle Management: Manage the UC product roadmap, ensuring accountability for the financial success and market penetration of your assigned features.
• Customer Advocacy: Engage directly with external customers to identify pain points in their communication workflows and translate these into actionable engineering requirements.
• Strategic Transitions: Plan and execute major product transitions, such as cloud migrations or software launches, to eliminate revenue risk and maintain a competitive edge.
• Cross-Functional Collaboration: Build strong connections across engineering, marketing, sales, and services to ensure the product is absorbed quickly by the market.
• Technical Advisory: Serve as a subject matter expert on UC technologies, guiding internal stakeholders on best practices and technical evaluation criteria.

What we are looking for -

• UC Domain Expertise: Minimum of 5 years of Product Manager or Solution Architect experience specifically within the Unified Communications (UC) industry, including deep knowledge of VoIP, SIP, collaboration tools, and cloud-based communication (UCaaS).
• Avaya Ecosystem (Preferred): Hands-on experience with Avaya Infinity, Avaya Aura, or related ecosystem components is a significant advantage.
• Education: Bachelor’s degree in Business, Engineering, Computer Science, or equivalent professional experience.
• Business Acumen: Demonstrated ability to manage P&L components and create financially viable solutions that complement a global product portfolio.

Education

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.