Offer Manager

Date:  Feb 6, 2024
Location: 

Pune, IN

Requisition ID:  36351

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.

Job Information

Job Code: 00142466

Job Family: Product Management

Job Function: Product Management

ABOUT THE OPPORTUNITY

The Solutions and Technology team is looking for an Offer Manager to help support offers and pricing for various Avaya solutions including Unified Communications, Contact Center, Cloud and the Services Offer portfolio of Maintenance, Managed and Professional Services. You will engage with product operations, marketing, sales, finance, product management and services. Various activities include analyzing existing pricing and promotions to ensure market appropriateness, implementation of promotions to drive short term adoption of solutions, maintaining discount tables, monitoring, updating regional pricing based on exchange rate changes, maintaining cost tables and performing cost analysis to ensure profitability of offers.  Additionally, this role will support updates to the Services offer documentation and policies. Work is performed with minimal direction and reviewed by senior management. 
To be successful in this role, you should have a strong understanding of data driven pricing analytics and advanced expertise in Excel using large datasets.  You should also have experience in pricing and commercial strategies for enterprise cloud communications solutions, Unified Communications, Contact Center applications and Services.  You should also have a balance of technical and business / market expertise, and the ability to work with cross-functional teams to drive profit maximization. 
 

ABOUT THE RESPONSIBILITIES

•    Implements promotions to drive short term adoption of solutions.
•    Analyzes and maintains market appropriate pricing. 
•    Measure effectiveness for various pricing tactics for different channels, segments, and services. 
•    Applies a balance of technical and business/market expertise to create offers that address customer needs, complement the company’s strategy, and contribute to the company’s financial success.
•    During major transitions such as market launch or withdrawal, will plan and execute the transition to competitive advantage and eliminate revenue risk for Avaya and our customers.
•    Builds connections across functions with internal stakeholders, such as product & program management, marketing, services, sales, and go-to-market so that the offer is a holistic solution for customers and absorbed quickly and successfully in the market.
•    Works independently and exercises judgement within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.

ABOUT THE REQUIREMENTS

EXPERIENCE

•    Strong expertise in Excel and managing large sets of data.
•    Solid background in pricing offers for enterprise communications solutions. Experience in Cloud, Unified Communications, Contact Center applications and Services is a plus.
•    Demonstration of quantifiable success in previous roles.
•    Bachelor’s degree or equivalent experience.
•    5+ years of equivalent experience.

SKILLS & COMPETENCIES
•    Strong understanding of pricing strategies, data driven pricing analytics and offer constructs.
•    Ability to work and drive success in a cross-functional team environment, including globally diverse teams. 
•    Big picture thinking on emerging technologies, services, and solutions.


ADDITIONAL INFORMATION

•    Full time position working from Pune office and Argentina.
•    Limited travel required.

EDUCATION/QUALIFICATION

•    Bachelor’s degree 

Experience

6 - 10 Years of Experience

Education

Bachelor degree or equivalent experience

Preferred Certifications

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).