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Information Engineer II

Date:  Jan 12, 2023

Pune, MH, IN

Requisition ID:  33695

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

About The Opportunity

  • Produce information products (information solutions for a variety of audience types and technical levels) for Avaya products and solutions

About The Responsibilities

•Uses sound technical writing practices and processes, with little to no help from doc manager or doc lead, to deliver optimum information to the reader. Independently recognizes and corrects information deliverables that are poorly written and contain inaccurate information.
•Conducts research to obtain information from written material, conversations and interviews with subject matter experts, and system usage to write and maintain clear, concise, and accurate information. 
•Understands and adheres to Documentation and Localization plans as it applies to current project assignments. 
•Creates content plans for assigned deliverables, ensures proper review, incorporates review feedback, and creates content based on approved plan.
•Communicates with doc manager, doc lead, and program manager about potential problems and current status of documentation.
•Develops and maintains a good rapport with R&D subject matter experts (SMEs). 
•Manages reviews of assigned information deliverables, incorporates feedback, provides dispositions for all comments, and resolves problems based on review feedback. 
•Adheres to Avaya style guide, templates, information architecture, and processes (for example, production, translations, DITA, quality control, and so forth).
•Follows DevOps/Agile/Waterfall development process and meets all doc commitments required.
•Follows documentation testing process.
•Participates in team decisions and strategies by offering solutions and ideas.
•Leads a doc project (either alone or project with writers).  Uses project management skills to manage project.
•Mentors information developers on DITA/XML and CMS
•Edits content writen by other information developers
•Good knowledge of how to write content for use in multiple outputs


About The Requirements

•Proficient with authoring tool required of project (for example, Oxygen XML Editor,  Arbortext Editor). 
•Proficient with XML/DITA, structured authoring and CMS 
•Strong computer knowledge
•Strong interviewing and communication skills
•Team player: volunteers to help peers and/or conduct tasks to benefit the overall success of a project
•Well organized (self manages)
•Strong technical aptitude
•Ability to explain difficult concepts and maintain user perspective
•Ability to resolve conflicts with minimal coaching
•Advanced knowledge of English grammar


5 - 7 Years of Experience


Bachelor degree or equivalent experience
Master degree or equivalent experience

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at