HR AI Operations Associate - Leena AI
Pune, IN
About Avaya
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Description
ABOUT THE OPPORTUNITY
The HR Operations Coordinator is crucial in managing daily tasks related to the GenAI Tool and various HR operations activities. In this role, you will:
- Support the execution of all GenAI modules.
- Conduct testing and troubleshooting before the launch of AI systems to ensure optimal performance.
- Regularly provide reports to monitor tool usage.
- For all the AI modules, create process documents and user guides for future reference.
- Administer the HR Policy Portal and update HR policies on Intranet.
- Manage and administer the Onboarding tool and related tasks.
- Support ‘Global Employee Service Center’ (GESC) administration activities.
- Collaborate across functions to resolve challenges and improve processes.
- Work closely with different HR teams to address various issues, focusing on delivering exceptional customer service.
ABOUT YOU
What can you bring?
- 1-2 years of administrative experience in HR Operations and AI systems.
- Experience working in a shared-services or captive operation is preferred
- Excellent communication skills should be able to interact with all department leads and business partners.
- Ability to maintain the confidentiality and integrity of all employee data, ensuring all records and information remain secure.
- Hands-on experience through projects, internships, or work experience in AI-related roles.
- Experience in a shared service environment with knowledge of any AI tools will be a plus.
- Strong customer service orientation with a commitment to exceeding expectations.
- Proven ability to prioritize, multi-task, and manage multiple deadlines effectively.
- Team player with a willingness to assist wherever needed.
- Ability to quickly learn and accurately complete complex processes.
- Problem-solving skills, with the ability to troubleshoot issues independently or escalate when necessary.
- Graduation degree in a related field, such as Human Resources, is preferred.
Experience
Education
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