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Architect - IDaaS & Blockchain

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Date: Jan 11, 2019

Location: Pune, MH, IN

Company: Avaya Corporation

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

Job Information

Job Code: 00194043

Job Family: Research and Development

Job Function: Architecture

Short Description

Sys Architecture System Engineer
(IDaaS Architectural Lead)

About the Innovation Incubator Business

The Avaya Innovation Incubator is chartered with creating new, disruptive solutions in the market, such as the recently announced Avaya Mobile Experience. The Incubator will focus on mobility, security and artificial intelligence in particular, drawing on input from customers, partners, internal development and a future planned ecosystem to foster promising start-ups and entrepreneurs. Avaya’s Innovation Incubator is seeking the best and the brightest to help transform how the world connects. New recruits will be responsible for building and bringing innovation to market, in a customer-driven, high accountability, high trust environment.

Short Description

The IDaaS Architectural lead will have responsibility for providing architectural oversight for the development of Avaya’s Identity-as-a-Service (IDaaS). IDaaS will become an integral part of Avaya Mobile Experience (AME). AME is Avaya’s next generation Mobile Services solution (internally known as APEX). IDaaS will initially be deployed as the authentication service for AME. At a future time, IDaaS will then be deployed as a more general identity service that can operate independently of AME.

• IDaaS Architectural Lead. The IDaaS architectural lead will provide architectural oversight for IDaaS during its design, implementation and handover to Operations teams. This individual will collaborate with teams that are internal to Avaya and the IDaaS partner. The architectural lead will facilitate the detailed technical analysis of any issues that arise during implementation/test and will propose remedial actions. This individual will work in a consultative capacity on new infrastructure initiatives that can potentially affect service scalability, availability and service performance.  The IDaaS architectural lead will recommend, design and support the deployment of new technology solutions or improvements that are scalable and “future-proof”.
• Avaya’s IDaaS Development Focus. The IDaaS functionality that will be developed by Avaya (rather than an IDaaS partner) includes enhancements to the AME application, AME web portal enhancements, functionality to integrate IDaaS with Avaya Contact Centers, and functionality for IDaaS-enabled Over-The-Top (OTT) clients.

Required Skills

• 15+ years of proven work experience as a senior solutions architect
• Previous software development experience is highly desirable
• Able to provide thought leadership, strategic thinking and planning assistance
•  Strong knowledge of Distributed Ledger Technologies like blockchain
• Prior experience defining the architectures of identity management solutions
• Experience in architecting Contact center products.
• Extensive implementation experience with authentication technologies and standards such as Active Directory, Public Key Cryptography (PKI), Certificate Services, OAuth 2.0, SAML 2.0
• Strong understanding of voice over IP/SIP/RTP, call flows, call routing fundamentals, packet capture/debugging, etc.

• Knowledge of FreeSWITCH and Kamailio technologies would be desirable
• Detailed technical understanding of web browser technologies and capabilities.
• Technical knowledge of leading biometrics technologies (e.g. Nuance, Verint) and the practical application of them within an authentication solution
•• Replication technologies and Disaster Recovery (DR) architectures
• Security infrastructure design and best practices


12+ Years of Experience


Bachelor degree or equivalent experience

Advance Degree preferred

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

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