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User Experience Senior Manager

Date:  Dec 3, 2019
Location: 

Ottawa, ON, CA

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Short Description

Oversees a team focused on creating UX strategy, design and specification delivery for a range of products.  Builds connections and works with their team and across functions to conduct and report quantitative and qualitative user research including customer and user needs, workflows, and analysis business practices.  Champions the end user in product discussions and prioritization of product development ensuring that products align to users and are successful in the market.  May also provide design leadership and guidance for design standards evolution, high level UX architecture, user needs analysis, persona development, creation of user workflow diagrams and charts, interaction design including wireframes, visual design, application brand design, copywriting, motion design, multimodal interactions and sound design. May also be hands on taking on various design tasks as required. Work is performed with minimal direction and reviewed by senior management. Anticipates and identifies complex business needs and recommends solutions to complex problems. Typically requires 7 - 10 years experience and a Bachelor's degree or equivalent experience.

Experience
7 - 10 Years of Experience
Education
Bachelor degree or equivalent experience
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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf