Senior Program Manager - French & English Required

Date:  Nov 17, 2023

Cornwall, ON, CA

Requisition ID:  35972

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.


Avaya is seeking a Sr Program Manager to join the ACES PMO Team. You will be working in a critical role which will ensure the success of Avaya ACES NAR Projects.  Your primary role will be working with Revenue Quebec which requires French Speaking Program Manager. 


In this role you will be responsible for managing Projects or Programs independently or in concert with Project and Program Managers in the delivery of Avaya solutions. You will be reviewing budget items and finances of the projects, ensuring project details are accurately reported, opening Purchase Orders, submitting invoices and working with others in coordination of resources, examining project artifacts and providing regular project updates as required.


You will assist the Area Manager with internal projects as directed. Work with the others in the project team to ensure projects are compliant with internal and financial requirements and assist in corrections as necessary.


  • Program/Project Single Point of Contact to Customer
  • Ownership if Project Plan, budget, and resource scheduling
  • Management of the 3Party Vendors – coordination, scheduling, budgeting
  • Experience working with key stakeholders and resolving issues across teams.
  • Strong communication skills, both written and verbal with IT Director to Executive Levels
  • Ability to execute with an Agile mindset and drive teams according.
  • 7-10 Years Experience and bachelor’s degree of equivalent Experience.
  • Avaya Products Experience is desirable, not required.
  • PMP or CSM Certified recommended
  • Excellent communications, organizational, negotiation skills
  • Experience with Microsoft tools – Excel, PowerPoint, Word, Microsoft Project
  • French Language Required


7 - 10 Years of Experience


Bachelor degree or equivalent experience

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at #LI-LD1