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Senior Product Manager


Ottawa, ON, CA

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Job Information


The Product Management team works with a cross functional team to develop and manage products through the entire lifecycle from launch to end of sale.  You will have overall responsibility for the financial performance of your products. As a senior member of the Product Management team, you’ll bring together all functions to design and launch products that meet the market requirements. You'll work closely with Engineering, Quality Assurance, Documentation, Marketing, Manufacturing, Sales and Finance.  You must be a self-starter and can break down complex problems into steps that drive the product development cycle forward in a meaningful way



Combined 7-10 years of product management and marketing experience

Experience managing hardware and software products specifically in the area of unified communications: telephony, video, enterprise phones, conferencing

Extensive technical knowledge of the following call control platforms: Aura, IPO, Broadsoft, Metaswitch, 3CX, Asterisk, Freeswitch, Netsapians and Ring Central

Strong leadership skills with the ability to influence cross functional team members

Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues

Strong experience is managing the business aspects of a product portfolio including ROI analysis, pricing and revenue reporting

Ability to gather and analyze large quantities of information, turn the data into insightful business recommendations and a compelling product vision

Strong customer advocacy including rapid response to the sales team

Strategy and analytical skills

Experience in market and competitive analysis

Excellent communications skills

Analytical mind and strong quantitative skills



Manage a multi-million dollar portfolio of products with P/L ownership

Lead and drive the definition of complex software and hardware products

Set and communicate product & roadmap priorities

Perform competitive analysis, define product strategies, positioning and marketing messaging

Define go to market strategies and drive the execution

Translate technical details into benefits for the business customer and end user

Follow and analyze market trends

Develop product marketing strategies such as pricing, advertising and launch channels

Craft compelling messages across marketing channels such as landing pages, ad campaigns, sales collateral and presentations

7 - 10 Years of Experience
Bachelor degree or equivalent experience
Preferred Certifications

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf