Product Manager - Offer Manager

Date:  Jun 29, 2024

Ottawa, ON, CA

Requisition ID:  36352

About Avaya

Who is Avaya? 
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.
Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

About The Opportunity

The Solutions and Technology team is looking for an Offer Manager to oversee a specific set of offers from conception to market launch, and to leverage commercial strategies that drive adoption of new offers in the market globally. You will engage with product management, sales teams, partners and external customers to understand customer needs, and translate those needs into viable solutions. Your initiatives will drive an evolution of the Avaya commercial strategy, as Avaya solutions evolve to deliver best in class customer experience solutions. 

You should also have experience in pricing and commercial strategies for enterprise cloud communications solutions, Unified Communications, Contact Center applications and Services.  You should also have a balance of technical and business / market expertise, and the ability to work with cross-functional teams to drive profit maximization.

•Manages a specific set of offers from conception to end of life acting as a subject matter expert for those offers.
•Acts as a voice of the customer translating their needs into financially viable solutions.
•Applies a balance of technical and business/market expertise to create offers that address customer needs, complement the company’s strategy, and contribute to the company’s financial success.
•During major transitions such as market launch or withdrawal will plan and execute the transition to competitive advantage and eliminate revenue risk for Avaya and our customers.
•Builds connections across functions with internal stakeholders, such as product & program management, marketing, services, sales, and go-to-market so that the offer is a holistic solution for customers and absorbed quickly and successfully in the market.
•Works independently and exercises judgement within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.

About You


•Strong Experience in launching new solutions to market.
•Solid background in Cloud, Unified Communications and/or Contact Center applications.
•Demonstration of quantifiable success in previous roles.
•Bachelor’s degree or equivalent experience
•5+ years of experience in the industry


•Ability to work and drive success in a cross-functional team environment, including globally diverse teams. 
•Big picture thinking on emerging technologies, services, and solutions.
•Strong understanding of pricing strategies and data driven pricing analytics


5 - 8 Years of Experience


Bachelor degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job description is subject to change. Nothing in this job description restricts Avaya’s right to alter the duties and responsibilities of this position at any time for any reason. 

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