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Cloud QA Technical Lead

Date:  Jul 2, 2021

Ottawa, ON, CA

Requisition ID:  29795

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Role

The MPaaS team (Media Platform as a Service) is looking for individuals who would like to learn and contribute to our large cloud media services solution. If you're as passionate as we are about making the MPaaS platform increasingly awesome for our customers, we'd love to chat with you! We're seeking highly talented, driven, and motivated software engineers with big ideas, who are also obsessed with delivering new, intuitive, engaging, and efficient media services to our customers.

About the Responsibilities

  • Cloud QA Team Lead – Plan, execute, and report on QA activities.  Help lead a team of QA testers, guiding them and helping them understand priorities and best practices.
  • Develop QA Processes and Procedures
  • Direct QA Team members
  • Identify Bugs and Issues
  • Manage Testing Schedules
  • Coordinate Bug Fixes with Development Teams
  • You will be a core member of the MPaaS platform. 
  • Participate in design, coding, reviews, testing, documentation, deployment, and support
  • Collaborate in analyzing existing code and remediating both functional and performance issues in large scalable distributed systems 


About the Requirements


2+ years professional experience in software development 
2+ years professional QA for large Cloud service and/or media service


  • Must have excellent verbal and written communication skills
  • Smart, willing to share, and ready to learn. 
  • Knowledge of Computer Science fundamentals (object-oriented design, algorithm design, data structures, problem solving, and complexity analysis).   
  • REST, SIP, SDP, MSML, or H.264 experience a big plus
  • Automation skills a big plus


Fulltime position working in our Ottawa or Toronto office when it can be done safely. Until then, work from home.


Bachelor of Computer Science or Computer Engineering.

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).