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Named Account Manager

Date:  Oct 23, 2020

Oslo, 03, NO

Requisition ID:  27925
About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

Avaya is expanding our investment in this important sector of the market. This is a key position and the successful candidate will be focused on maximizing booking and revenues for Avaya’s market leading portfolio of products and services. To be successful you will have the ability to attract and develop net new, focusing on Contact Centre clients as a priority

About the Responsibilities
  • Sells the portfolio of Avaya products to end-user customers in co-operation with Avaya partners in assigned accounts.
  • Maintains full accountability for assigned accounts and serve as customer’s trusted advisor and advocate, maintaining a high level of customer satisfaction and protecting the interests of both the customer and Avaya.
  • Maximizes opportunities by driving the customer planning process, leading virtual account teams in building strategies that deliver balanced growth, leveraging Avaya partners, continued account penetration, and customer satisfaction, and developing forecasts based on short and long-term growth.
  • Maintains long term strategic partnerships at the executive level by ensuring that key executives clearly understand how Avaya solutions meet their business needs.
  • Serves as key client contact for all customers and introduces specialists and/or Partners based on strategic sales activities.
  • Conducts short and long-term strategic account planning to enhance the quality of the sales pipeline, accelerate and maximize revenue generation and, as a trusted advisor, improve the customer buying experience.
About the Requirements

The successful candidate will have the following attributes and experience:


  • Solid experience in competing and winning business communications deal with business lead propositions.
  • Solid solution selling experience across industry
  • Strong knowledge of the Avaya portfolio of products and services, Contact Centre essential and, to a lesser extent Unified Communications.
  • Have worked successfully in a multi-cultural team.
  • Fluent to business level in written and oral English and Norwegian.
  • Be available to travel for business purposes across Norway.
  • Shows a winning attitude and is a great team-worker.
  • Good interpersonal and influencing skills, with experience working in a multi-cultural organization.
  • Selfstarter with ability to manage resources and time to complete tasks to objectives.
  • Bachelor’s degree

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).