Share this Job

Managing Director - 3rd Party Vendors


New York, NY, US

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Short Description

The Managing Director will provide overall strategic direction for third-party vendors, communicate goals, provide scorecard results and create tools to increase revenue. He/she will work closely with Implementation, Engineering, Marketing, and Installation and Maintenance teams to improve quality and maximize sales opportunities; Keep informed regarding industry information, new product information, and technology to continuously improve knowledge and performance of sales teams; Handle customer escalations and resolution of complex customer issues; Execute action plans to position sales for maximum revenue retention and market penetration; Utilize all reports and tools to uncover opportunities and provide strategy to the sales teams; Understand Avaya product lines and differentiators; Identify training gaps, prepare & deliver training and analyze effectiveness; Coordinate and attend various events at trade shows, third-party vendor & Avaya office locations.


Developing regional “go-to-market” programs and supporting product launches throughout third-party ecosystem.

Work with Avaya Legal and Commercial Management on designing the third-party vendor contract and terms

Build collateral, training and marketing campaigns for the third-party portfolio.

Align Avaya and third-party sales & pre-sales teams

Perform all sales management activities which includes contract negotiations, pipeline management, sales operations and executive leadership.

Evaluate overall performance to improve individual third-party vendor strategies.

12+ Years of Experience
Bachelor degree or equivalent experience

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf