Global Account Manager III
Oklahoma, US
About Avaya
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.
Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.
The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.
Description
Are you a strategic sales professional versed in the large enterprise market that has a passion for technology and a proven track record in UCaaS and CCaaS sales? AVAYA is seeking a talented Global Account Manager to join our Enterprise Transformation team in US. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. If you are ready to take on a new challenge, we should talk!
Why AVAYA?
Innovative Solutions: Be part of a company that is at the forefront of communication technology.
Career Growth: Opportunities for professional development and career advancement.
Dynamic Environment: Work in a fast-paced, collaborative, and supportive environment
Key Responsibilities:
- Account Management: Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya.
- Sales Strategy: Maximize opportunities by driving the customer planning process. Lead virtual account teams to build strategies that deliver balanced growth, continued account penetration, and customer satisfaction.
- Forecasting: Develop accurate forecasts based on short and long-term growth plans.
- Executive Partnerships: Maintain long-term strategic partnerships at the executive level. Ensure key executives understand how Avaya solutions meet their business needs.
- Client Engagement: Serve as the key client contact for all customers. Introduce specialists and/or partners based on strategic sales activities.
- Strategic Planning: Conduct short and long-term strategic account planning to enhance the quality of the sales pipeline, accelerate revenue generation, and improve the customer buying experience.
- Sales Targets: Consistently hit or exceed annual sales targets, driving revenue growth and ensuring business success.
Qualifications:
- +/- 10 years of executive-level enterprise UCaaS or CCaaS sales experience
- Proven track record of managing and growing customer accounts with history of exceeding sales targets
- Identify and build trusted advisor relationships with key influencers and decision makers up to and including C level positions
- Collaborate with technical teams to customize solutions based on client requirements
- Ability to lead virtual teams and collaborate effectively
- Strategic thinker with strong planning and forecasting abilities
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Experience
Education
Preferred Certifications
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