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Professional Svcs Sales Specialist III

Date:  May 6, 2022
Location: 

Newport, RI, US

Requisition ID:  32052

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

ABOUT THE OPPORTUNITY

This role supports the sale of complex technical solutions within Avaya Professional Services (APS).  The solutions are for Avaya and Alliance implementation, professional services, Alliance (third-party) solutions and Cloud solutions.  The role must understand the requirements being presented, advise sales teams, gather information and develop pricing and SOWs.  The role is proficient at presenting the company's solutions and from an implementation perspective, using broad general knowledge of the portfolio to articulate the solution in terms of the client’s business needs.  The role must develop relationships with account teams, pre-sales engineers, third-party vendors, delivery teams, legal teams and offer managers.  The role must understand Avaya process, policies, and tools necessary to do this role.  This role will be responsible for crafting APS and third-party solutions, which includes pricing, SOW, proposals, and in some cases technical and financial models. This role will be performed remotely and the ability to effectively make use of all Avaya-provided methods of communications are required (desktop video, web presentations, email, etc.). The role will be responsible for responding to SFDC requests, and email questions as well as taking phone calls on complex product and services design issues.  This role will be responsible to explore products and services elements for APS, third party services and cloud deals, which can include discussions with sales and clients about remote connectivity, security, product interoperability, and the remote monitoring and service delivery platform. This job will at times be responsible for customer facing responsibilities for sales quoting & proposal related activities.  This role has the necessary technical and theoretical skills to take a lead role in developing APS, third party services and cloud solutions

To be successful in this role you will be/have general knowledge of the entire Avaya solution portfolio and be familiar with the services the company can provide. #LI-HK1
 

ABOUT THE RESPONSIBILITIES

•    Develop APS and 3rd Party Pricing and SOWs
•    Support review of pricing/SOW with customer (pre-sale)
•    Support review of pricing/SOW with project delivery team (post-sale).
•    Support scope changes for delivery team (post-sale).
•    Partner with Account Team/Client Solutions Director for ongoing APS opportunity consultations.
•    Expertise in both voice, cloud and data networking technologies with the aptitude to grow expertise in the convergence arena. 
•    Focused on supporting the sale of complex technical Implementation and Professional Services solutions by gathering information and developing pricing and SOWs.
•    Proficient at presenting the company's solutions from an implementation perspective, using broad general knowledge of the portfolio. 
•    Capable to articulate the solution in terms of the client’s business needs. 
•    Adept at developing relationships with account teams, pre-sales engineers, third party vendors, delivery teams, legal teams and offer managers. 
•    Expert in both voice, cloud and data networking technologies with the aptitude to grow expertise in the convergence arena. 
•    Has general knowledge of the entire Solution portfolio and are familiar with the Services the company can provide. 
•    Helps ensure that sales professionals and services associates understand and can articulate various APS offers. 
•    Has basic knowledge of our competitors’ offerings and in our advantages over the competition. 
•    Participates in internal knowledge transfer sessions to build knowledge and share it with the team 
•    The role will be focused on US but will on occasion be global deals to be supported.
•    This is an individual contributor role

ABOUT THE REQUIREMENTS

EXPERIENCE:

•    Sr level requires 5 – 8 years’ experience in professional services, alliances or technical sales.
•    Entry level is variable

 

SKILLS & COMPETENCIES:

•    This role is proficient in our competitor’s offerings and in the company’s advantages over the competition.
•    The role is adept at internal processes and knows how to maneuver within the company to assure that clients’ expectations are exceeded. 
•    Proficient at all necessary MSOffice and other necessary office automation tools
•    Good English communication skills required

 

ADDITIONAL INFORMATION:

•    Remote/Virtual work.  
•    Geographic location can be virtually anywhere
•    Tight deadlines often
•    After hours work possible to meet deliverable deadlines

 

EDUCATION/QUALIFICATION:

•    Bachelor’s degree or equivalent experience to equal
 

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf
 


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Nearest Secondary Market: Rhode Island