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Avaya Aura Workforce Optimization Solution Architect (SA) Consultant - Virtual Office role

Date:  Nov 22, 2019

Newark, NJ, US

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Short Description

The qualified candidate will provide exceptional consultative skills when working with customers to capture their business requirements and build out their Workforce Optimization system.  Ability to identify and provide in-depth analysis of the customer's business requirements, and provide technical recommendations to meet the customer's needs.   The self-directed candidate will interface directly with clients and partners outside the company, as well as, other internal project team associates. The candidate will be looked upon as a subject matter expert within areas of his/her expertise. Work is performed with minimal direction and reviewed by senior management.

Ideal Candidate will have the following skill sets:

• 5-8 years of experience and a Bachelor's degree or equivalent experience.
• Experience with Contact Center
s required

Excellent verbal and written communication skills
• Strong technical customer consulting skills

• Experience delivering remote and/or onsite knowledge transfers to customers.
• Ability to interface with all levels of management and clients
• Experience with the
“Products” associated with the Avaya and/or Verint Workforce Optimization platform(s):
        o Avaya and/or Verint Call Recording
        o Avaya Quality Monitorin
        o Customer Feedback is a plus
        o Speech Analytics is a plus


Preferred Certifications

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

Nearest Major Market: Newark
Nearest Secondary Market: New York City