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Global Account Manager III


New York, NY, US

Requisition ID:  27448
About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Short Description

An experienced professional who manages all aspects of strategic global accounts (Fortune 100 companies with multiple decision makers). Grows sales activities and consistently achieves quotas by driving the sales process end-to-end. Identifies, pursues and ensures closure of new opportunities by networking with local business groups and forums. Leads strategic discussions with key stakeholders at global clients to identify needs and implement creative solutions to business problems. Maximizes opportunities by driving the customer planning process, leading virtual account teams in building strategies that deliver balanced growth, continued account penetration and customer satisfaction, and developing forecasts based on short and longer term growth. Builds and develops senior Partner relationships to achieve a trusted advisor status, creating value and influencing Avaya’s position. Serves as the customer’s advocate to maintain a high level of customer satisfaction, always protecting the strategic interests of both the customer and Avaya. Serves as a trusted advisor to key stakeholders in assigned accounts and is highly influential in driving customer behavior. May direct the activities of other regional or local sales associates as necessary. Experience should include a minimum of 5 years sales experience in the high tech industry.

8 - 12 Years of Experience
Bachelor degree or equivalent experience
Master Degree is preferred
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).