Product Manager - AXP Digital

Date:  Nov 17, 2023

New Jersey, NJ, US

Requisition ID:  35859

About Avaya

Who is Avaya? 
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success. 
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility. 
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya

About The Opportunity

In this role, you will:
•    Be the subject matter expert on Avaya Experience Platform, drive key strategies, and craft messaging to target CX personas.
•    Develop an in-depth understanding of the competitive landscape in CCaaS and the key distinctions to empower the sales team with battlecards.
•    Lead and establish a comprehensive cross-functional go-to-market strategy for introducing new features and capabilities as part of an integrated contact center solution. This entails shaping core themes, value propositions, and narratives to support product launches and ongoing adoption.
•    Spearhead the formulation of pricing and branding strategies to disrupt and set apart the Avaya Experience Platform within the market.
•    Attain a profound comprehension of the global market, its segmentation, and opportunities, with a focus on creating positioning assets for Enterprise, Mid-Market, and/or SMB segments, along with specific verticals.
•    Collaborate closely with the sales enablement team to devise strategies and content, encompassing discovery guides, personas, journey mapping, and pricing.
•    Conduct an in-depth analysis of customer purchasing processes to streamline and remove obstacles, thus enhancing product adoption.
•    Produce essential messaging resources such as documents, videos, presentations, datasheets, white papers, and other collateral.
•    Partner with integrated marketing teams to steer the direction of content for campaigns, websites, blogs, webinars, and other demand-generation initiatives.

About You

•    A Bachelor's degree is preferred, and an MBA is a plus.
•    Possess a minimum of 7 years or equivalent professional experience in product management, particularly within the Contact Center, Customer Experience, or SaaS sectors. Of these, at least 2 years should be in a role where you were responsible for product management in the context of a contact center provider.
•    Demonstrate an expert understanding of contact center products, including workforce engagement management within this market.
•    Showcase exceptional written and verbal communication skills, with a knack for delivering clear and actionable analyses.
•    Exhibit excellent communication abilities and a successful track record in matrixed organizations.
•    Offer proof of establishing strong working relationships across all organizational levels, while also building cross-functional connections with key stakeholders in Marketing, Engineering, Customer Success, and Sales.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future


The pay range for this opportunity is from $112,700 to $152,100 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

If your expectations fall outside of this range, but you are interested in this position we’d love to hear from you! Humans, not ‘bots’ screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.

Our Benefits include:

•    Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.

•    Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.

•    Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

•    Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

•    Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job description is subject to change. Nothing in this job description restricts Avaya’s right to alter the duties and responsibilities of this position at any time for any reason. 

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