Product Management Director- Analytic

About Avaya

Who is Avaya? 
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success. 
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility. 
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya
 

About The Opportunity

Avaya is looking for a passionate Data enthusiast product manager who can deliver a rousing story on why design decisions were made and ignite people’s passion for the product, full of imagination about the future and data's role in resolving business challenges and driving AI adoption.

This role will be responsible for Defining the AI and Analytic product vision and strategy for building Analytics capabilities to understand customer and agent behavior throughout every interaction and touch point on Avaya’s CX platform, using data analysis, profiling, and modeling activity to increase understanding of customer intent and drive the next best actions to respond to different treatments and messages throughout the customer journey, driving the target business outcome like acquisition, cross-sell, retention, etc.

Mixing operational reporting, insightful analytics, and predictive forecast to flesh out user personas and better understand your customers. Identifying trends and areas for potential experience improvement, monitoring and reporting performance against customer experience KPIs and service levels, 
 

About You

BASIC QUALIFICATIONS
-5+ years of Analytics product management, product marketing, and business development.
-Experience as a product manager or owner in CX Analytics
-Mapping data to user needs, market trends, and product changes
-Statistics and Math.
-Cross-Functional Collaboration
-Overseeing development and launch of SaaS products.
-Staying informed, and keeping up to date with advancements in AI, machine learning, and relevant industry trends.
-Data Visualization and Storytelling.
-Querying/manipulating data and understanding database structure.
PREFERRED QUALIFICATIONS
-Basic coding skills: Using R programming, SQL, and/or Python in data modeling and machine learning to quickly gather your insights to prototype and develop conceptual testing without needing to rely on data teammates.
-Knowledge of Big data Analytic tools must include some of the following: Hadoop, Apache Spark, MongoDB, Microsoft HDInsight, DynamoDB, Kafka, and Talend.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

EQUAL OPPORTUNITIES & PRIVACY STATEMENT

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job description is subject to change. Nothing in this job description restricts Avaya’s right to alter the duties and responsibilities of this position at any time for any reason. 

You may review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting is accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

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