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API Product Manager

Date:  Feb 5, 2023
Location: 

New Jersey, NJ, US

Requisition ID:  33793

About Avaya

 

Who is Avaya? 


Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.


Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success. 


We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility. 


We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya
 

About The Opportunity


We are seeking an experienced API Product Manager with experiences within the Contact Centre environment to join our New Jersey office, contributing to our wider international based team.
•    Monitor each stage of the API product lifecycle.
•    Assist the development team in API development according to end-user needs.
•    Help with the testing of the functionality, security, and overall performance of the APIs.
•    Work with the product teams, engineering teams, development teams, and other stakeholders to create an API strategy.
•    Help create a pricing list for digital products and any other technical products by the organization while working with the senior product manager and product owner.
•    Ensure that the APIs are integrating well with various e-commerce ecosystems, websites, and more.
•    Work with the front-end department to work on new features based on user stories, customer feedback, and more.
•    Help Partners and SMEs integrate APIs into their systems.
•    Monitor the endpoints of the APIs by working with customer service to determine any issues with the APIs.
•    Assist the product team in API design by helping them design things like headers, UI, and more.
•    Manage the workflows of the product team, development team, and engineering team.
•    Advice and guide senior leaders on different opportunities, and inform them on any new strategic initiatives.

 

 

Compensation

The pay range for this opportunity is from $134,600 to $190,750 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

If your expectations fall outside of this range, but you are interested in this position we’d love to hear from you! Humans, not ‘bots’ screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.

Our Benefits include:

•    Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.

•    Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.

•    Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

•    Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

•    Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
 

Experience

3 - 5 Years of Experience

Education

Bachelor degree or equivalent experience
Advance Degree preferred

EQUAL OPPORTUNITIES & PRIVACY STATEMENT

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job description is subject to change. Nothing in this job description restricts Avaya’s right to alter the duties and responsibilities of this position at any time for any reason. 

You may review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting is accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

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