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Technical Support Engineer

Date:  Dec 21, 2021
Location: 

Moscow, MOW, RU

Requisition ID:  30760

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Responsibilities

  • Responsible for providing on-site post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities.
  • Identifies, analyzes, and resolves moderately complex problems with business communication systems and LAN/WAN data network.
  • Self-directed, requires only occasional direction by a more senior resource. 
  • Contributes significantly to client satisfaction and interfaces with clients with defined tasks. 
  • Presents technical issues to small groups and writes descriptions of their work. 
  • Supports end-user installations, configurations, upgrades and migrations through problem isolation, verification, resolution and documentation.
  • May include supporting 3rd party products and occasional on-site support. 

About the Requirements

  • Education: Typically requires high education –University degree in telecommunications or computer sciences or equivalent. 
  • Industry Certifications: Multiple industry and vendor certifications such as Microsoft, Cisco 
  • Experience: Experience 3+ years-related experience. Avaya product experience and/or relevant experience with competitor or ISV offerings in solution area are preferred.
  • Demonstrable track record of LAN and WAN data networking 
  • Tech skills required in Contact Center main components as: Voice Portal, NICE, Verint  
  • Implementation and Operational background is required. 
  • Fluent English. 

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

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