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Named Account Manager II

Date:  Oct 2, 2021

Moscow, RU

Requisition ID:  29968

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

There has never been a better and more exciting time to join Avaya. We are a recognized global market leader in delivering innovative, next-generation Customer Experience and Digital Transformation communications solutions, be they cloud, hybrid or traditional on-premise deployments, that empower our customers to be more agile, productive and efficient, enabling them to differentiate in the quality of service they can provide to their clients.

As part of Sales Team, the Named Account Manager has responsibility for all sales activity and pipeline development within Healthcare segment. He will focus on engaging existing Avaya accounts to ‘defend, grow and innovate’ across our large incumbent install base as well as being highly proactive in profiling, prospecting and winning new logo customer opportunities to drive sales growth, market share and brand awareness. Working collaboratively with internal ‘virtual teams’ and Avaya’s partner community is essential to success with excellent interpersonal, relationship building and presentation skills a must.

About the Responsibilities

  • Proactively engages with existing Avaya customers (Healthcare segment) to ensure on-going relationships are maintained, developed and we consistently drive innovation and business transformation.
  • Operates with ‘hunter’ mentality to identify, profile and develop new logo accounts
  • Manage and develop the growth of accounts (existing and new logo targets) demonstrating high sales activity and customer facetime
  • Position the full value of Avaya’s market leading customer experience and digital transformation solutions with the ability to articulate how Avaya differentiate in the marketplace with focus on industry segment
  • Always ensure customer centric attitude, acting as Avaya brand ambassador to become trusted advisor within customer
  • Drive demand-generation activities together with internal marketing and partner community to impact territory, win new business and growth presence/market share
  • Strategic alignment, engagement and account planning with key partners to best drive and deliver sales growth within territory, working collaboratively with Channel Account Managers and wider virtual teams
  • Demonstrate experience hitting target, managing complex sales cycles and ensuring customer and partner satisfaction
  • Develop a wide network in every customer, with our key partners and within Avaya

About the Requirements

  • The successful candidate will have the following attributes and experience:
  • Solid experience in competing and winning business communications deal with business lead propositions.
  • Solid solution selling experience across industry
  • Knowledge of the Avaya portfolio of products and services
  • Have worked successfully in a multi-cultural team.
  • Written and oral English at the level of intermediate.
  • Good communication and influencing skills, with experience working in a multi-cultural organization.
  • Self‐starter with ability to manage resources and time to complete tasks to objectives
  • Willingness to travel to support Sales opportunities across Russia.  


  • Bachelor or university degree, or equivalent experience 


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other preotected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).