US Indirect Tax Senior Manager

Date:  Nov 23, 2023

Easton, PA, US

Requisition ID:  35740

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.


This is an integral role, with the key focus on ownership of all US indirect tax matters, including S&U, property taxes, and regulatory taxes.


Core responsibilities:

  • Lead all US indirect tax matters (including: compliance, documentation, audit defense, & reserve analysis).
  • Prime focus on US S&U, with responsibility for US property taxes and US Federal & State Regulatory Taxes.
  • Manage outsourced US indirect tax compliance process and coordinate review & filing of all indirect tax returns.
  • Develop, maintain, implement and improve processes, policies and guidelines to manage indirect tax risks & compliance.
  • Lead/manage all S&U tax audits, including managing relationship with tax auditors and provision of data.
  • Management of the indirect tax exemption certificate processes (work undertaken by Avaya Customer Master Data team).
  • Providing business support on indirect tax matters (e.g. new commercial structures, taxation of new offerings, customer/supplier queries).
  • Manage the Company’s S&U reconciliations and indirect tax reserve analysis on a quarterly basis.
  • Approval of payments related to indirect tax filings.
  • Support indirect tax technology changes (including Vertex).
  • Day to day management of indirect senior.
  • Manage use of external advisors.


The successful candidate must be inquisitive, enthusiastic, enjoy working hard and being continually challenged, demonstrate sound judgment and have the ability to collaborate cross-functionally with people at all levels inside and outside Avaya.


Core skills & experience:


  • Strong written and oral communication skills
  • Organized, analytical and a team player
  • Move easily between big picture thinking and managing relevant detail
  • Deal effectively with ambiguous and unstructured problems and situations
  • Self motivated, with ability to lead
  • Proven ability to prioritize, problem solve, make recommendations and implement solutions
  • US S&U/indirect taxes practical and technical tax expertise (7-10+ years of experience preferred)
  • Experience with automation of indirect tax processes (preferred)
  • US Telecoms Regulatory Tax experience (preferred)
  • International indirect tax exposure (preferred)
  • College degree in Finance/Accounting related discipline (preferred)
  • Experience with Vertex & SAP (preferred)


The pay range for this opportunity is from $133,400 to $180,050 + performance-related bonus + benefits

This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.


7 - 10 Years of Experience


Bachelor degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at #LI-LD1