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Technical Instructor Principal

Date:  Sep 10, 2021
Location: 

Morristown, NJ, US

Requisition ID:  31024

ABOUT AVAYA

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

ABOUT THE OPPORTUNITY

Avaya Training Delivery team is currently seeking a technical instructor principal who will be responsible for delivering positive, engaging and effective learning experiences for customer end-users, administrators, Partner Sales Engineers, and Services personnel. They will be responsible for the delivery of blended learning, including self-paced, leader led and virtual instructor-led courses in support of accredation programs. To be successful in this role, you will need to exercise judgment within pre-defined practices and guidelines to deliver virtual training sessions with remote access to lab equipment.

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ABOUT THE RESPONSIBILITIES

As a technical instructor principal your responsibilities will include:

  • Deliver curriculum and training content for one or more product areas.
  • Interact with cross-functional groups across the business.
  • Partner with client success managers to scope training requirements for custom course deliveries.
  • Deliver first course offerings for new and updated courses.
  • Act as a SME with development team for couse development and lab validation.
  • Meet or exceed delivery metrics (a.g. customer satisfaction, podium time

ABOUT THE REQUIREMENTS

EXPERIENCE:

  • Experience interfacing with customers of various skill levels.
  • Proven training knowledge in a Customer Service base contact center environment.
  • Familiar with delivering virtual training sessions by remote access to off-site lab equipment.

 

SKILLS & COMPETENCIES:

  • Working knowledge of Avaya Contact Center products
  • Proven Presentation skills
  • Excellent written and spoken communication skills in English
  • Highly organized and results-oriented
  • Working knowledge of VMware installations and virtual lab environments
  • Working knowledge of Windows Servers, Linux Servers, maintaining product certificates, concepts of containerization, and basic networking concepts
  • Proven troubleshooting skills
  • Proficiency in deploying Avaya Solutions using product documentation

 

ADDITIONAL INFORMATION:

  • This is a virtual office position based in the US.

 

EDUCATION/QUALIFICATION:

  • Bachelor’s degree in a related field or equivalent experience
  • 3-5 years’ experience in training development and delivery

EXPERIENCE

5 - 7 Years of Experience

EDUCATION

Bachelor degree or equivalent experience

FOOTER

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf


Nearest Major Market: New Jersey