Sales Enablement Senior Program Manager

Date:  Feb 12, 2024

Morristown, NJ, US

Requisition ID:  36461

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.


The Sales Enablement Senior Manager plays a key role in the development, deployment and implementation of enablement content and readiness plans that meet the geo-specific needs of the Avaya sales and Partner community. The role supports the growth and development of Avaya’s sales culture to include a strong focus on customer-centric selling.  You will liaise with the Theater Sales Leaders and their leadership teams to drive prioritization of enablement activities based on function and geo-specific needs and ensure field engagement in enablement programs.  This role collaborates closely with Product Marketing, Product management and sales Leadership.


  • Partner and build meaningful, consultative relationships with geo sales and Channel leaders and area and functional leadership teams to understand the sales and channel organization’s strategy and associated enablement needs.
  • Work with a cross-functional team including Product Marketing, product management and specialists to create and execute on product enablement plan that addresses sales needs and improve knowledge and learning. 
  • Constantly seek to evolve and refine sales enablement content based on field and partner’s feedback.
  • Lead and/or facilitate field sales training activities, roll-out of sales enablement programs
  • Gain buy-in for enablement plans; engage with leaders and field to evangelize, communicate, and maximize the reach and effectiveness of the training delivery to sales and partner community 
  • Engage sales support functions, such as Sales Operations, HR, and marketing as appropriate to align, and drive increased adoption of sales processes, tools and enablement programs into the field 
  • Determine opportunities for improving the field sales learning experience, and identify innovative techniques for delivery and consumption
  • Define, track and report on key metrics that show enablement activity, sales productivity improvements and enablement effectiveness


If you are a creative and dynamic professional looking to revolutionize the training and enablement landscape in the SaaS industry, we invite you to join our talented team at Avaya as a Sales Enablement Senior Manager. Apply now and play a key role in transforming the way our sales team engages with and excels in promoting Avaya's cutting-edge SaaS solutions.


  • Bachelor’s degree (Business or Marketing majors preferred) and/or 10yrs+ equivalent work history & experience
  • Experience in content creation for Sales
  • Ability to develop engaging content and deliver high impact presentations.
  • Exceptional written and verbal communication skills
  • Creative and strategic thinker
  • Experience with a Business to Business (B2B) environment focused to sales enablement /operations role (i.e. CRM, Sales Process and Tools) useful
  • Analytical mindset with the ability to use data to measure impact of enablement programs and drive decision-making.
  • Team player with demonstrated ability working in a cross-functional, matrix-oriented, multinational environment
  • Strong interpersonal, trust-building and cross- cultural skills to cope with highly diverse cultures on a global level.


The pay range for this opportunity is from $127,800 to $172,550 + performance-related bonus + benefits

This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.


Bachelor degree or equivalent experience
Master Degree is preferred


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at #LI-LD1