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Global Alliance Manager

Date:  Sep 26, 2021

Morristown, NJ, US

Requisition ID:  29764


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.


  #LI-The Global Alliance Manager will be responsible to identify new potential third party alliances/vendors as well as expand existing ones. They will provide overall relationship management, communicate goals, provide KPI results and create collateral to increase revenue. He/she will work closely with cross-functional team to include; Implementation, Engineering, Marketing, and Professional Services. The continuous relationship goal is to improve quality and maximize sales opportunities. This role will remain informed regarding industry trends, new product introductions and technology, using it to continuously improve knowledge and performance of sales teams; This person will be expected to handle customer escalations and resolution of complex customer issues. Understanding Avaya product lines and differentiators will help identify training gaps and enable them to prepare & deliver training and analyze effectiveness. Some travel will be required (once normal travel resumes) to coordinate and attend various events at trade shows and various Alliance Partner meetings.#LI-HK1


· This role is vital to the advancement of the Avaya Alliance portfolio as part of the recently expanded Global Alliance initiative to drive recurring revenue.

· Work with Sales and Channel partners to increase Avaya revenue of Alliance Partner offers

· Performance of each supported Alliance Partner’s KPIs will be tracked and reported regularly

· Work with Avaya Legal and Commercial Management on designing contract and terms

· Build collateral, training, and marketing campaigns for offers

· Perform sales management activities which includes pipeline management and sales operations

· Outputs will be reported into Alliance Management team in support of CRO upper management readouts



· Demonstrable and proven experience developing Alliance relationships, preferable with SaaS technologies and offers.

· History of using sales management-oriented skills to accelerate adoption of offers

· Regularly creating joint business value propositions for prior relationships

· 10+ years of high-profile partner relationship management

· Sales skills such as; negotiation, securing exec support, joint selling, building pipelines and closing


· Exceptional communication skills across various technical, legal and sales teams

· Ability to develop multi-level relationships with 3rd party companies

· Can define win-win strategies as well as the executable plan to achieve desired results

· Ability to create and lead indirect teams

· Accountable for results


· Full time

· Once travel resumes, ~25% travel expected


· Bachelor’s degree or equivalent minimum – advanced degree desired

· Professional certification/s optional


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

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