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Benefits Manager; Health and Welfare- anywhere in the US

Date:  Jul 22, 2022

Morristown, NJ, US

Requisition ID:  33047


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at


Under limited direction, the Health and Welfare Benefits Manager owns all functions relating to the company-sponsored medical, dental, vision, assigned risk and welfare employee programs in the U.S. and Canada. This includes analysis and administration of benefits for employee populations that are active, retired, represented and terminated. This role is also responsible for the management of company 401k, pensions, wellness, FSA, HSA, HRA, and commuter benefit programs.

Principal activities include extensive management of day-to-day processes within the benefits administration and outside provider activities for enrollment, issue escalations, program delivery, regulatory compliance and participant communications.


  • Determine employee benefit practices by benchmarking best practices; researching industry and employment trends, completing surveys, tracking legislation and estimating impact.
  • Oversee provider invoice reconciliation and payments
  • Recommend employee benefit programs by examining, evaluating, and optimizing employee understanding, acceptance, and interests, costs, regulatory requirements, and competitive advantage. Needs to know how to expertly leverage consultants in the review of these plans
  • Evaluate proposed employee benefit contracts by studying provisions, costs and estimating impact
  • Explain employee benefits by conducting meetings; preparing written and graphic announcements and explanations; responding to requests.
  • Provide management planning and control information by collecting, analyzing, and summarizing employee benefit data and trends.
  • Drive programs and provide guidance to other HR personnel for all related HIPAA, ERISA, DOL, ACA and IRS legislation as applicable
  • Control and manage plan documents and Summary Plan Descriptions
  • Drive and participate in all related audit processes for both internal and external parties
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplish human resources and organization mission by completing related results as needed.
  • Manage benefits providers and consultants
  • Collaborate with internal labor relations; provide updates and regular meeting cadence with union personnel
  • Oversee preparation of Form 5500s, Summary annual Reports and other federal and state compliance filings
  • Understand and manage the private and public exchange environment for employee populations
  • Drive vendor RFP and conversion efforts effectively
  • Demonstrate cross-functional effectiveness with finance, legal, audit, treasury, and other HR


  • Bachelor’s degree required with minimum of 5 years of experience
  • Experience with a union population a plus
  • Demonstrated project and program management skills along with attention to detail and accuracy
  • Strong planning, initiative, and resourcefulness with ability to manage multiple projects concurrently and quickly adapt to changes in direction
  • Experience with web based enrollment and vendor and payroll integration with benefits system
  • Excellent listening, analytical & complex problem -solving skills
  • Strong communication and customer service skills are required
  • Flexible and proactive problem-solver, adept at achieving results in a team-oriented and collaborative environment
  • Able to exercise independent judgment, with a certain degree of creativity and latitude
  • Technical proficiency
  • Excel and PowerPoint should be a strength
  • Exceptional analytical abilities, accuracy, and attention to detail are required
  • Strong Project Management skills, ability to prioritize and produce results are critical for success in this role


(Colorado only*) Minimum salary of $118300 + bonus + benefits.

Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.




7 - 10 Years of Experience


Bachelor degree or equivalent experience


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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at and applicable Privacy Statement relevant to this job posting accessible at For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: