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APS Senior Program Director

Date:  Oct 22, 2021

Morristown, NJ, US

Requisition ID:  30862


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.


The Avaya Professional Services Sr. Program Director is the senior services lead responsible for ensuring that enterprise clients realize the benefits of digital transformation with measurable business outcomes. The Sr. Program Director is the client’s transformation leader, orchestrating the many interrelated organizations, teams, business partners, services, tools, and processes required for successful business transformation. Candidates will have successfully led large programs for difficult clients on advanced technologies.




  • Own delivery, operations and continuous improvement functions for Avaya’s Top 100 accounts
  • Enable long term success and growth through governance (program steering committees, executive sponsors, and escalations) and through regular benefits reviews, workshops, and roadmap alignment discussions
  • Leverage improved governance and Avaya tools to help account teams and clients establish a 2-3-year roadmap with clear milestones and success criteria that drives benefits outcomes
  • Collect/monitor relevant metrics to quantify benefits realization over the term of the contract
  • Collaborate with client, Avaya, and vendor teams to ensure that resources required are fully documented and agreed upon by all stakeholders
  • Establish a review process for pre-sales activity to include quality assurance of SOWs
  • Lead cross-functional teams (sales, project management, engineering, service management, and support) through the iterative process of designing, planning, delivering, and supporting capabilities (projects) required to realize the benefits of your client’s transformation
  • Manage executive expectations through detailed communication & escalation plans, risk definition & analysis, and quality management plans
  • Drive revenue growth and margin expansion by improving quality of delivery and communications, establishing a vision and continuous improvement and providing client value




  • 10+ years of project management, program management, or related management experience
  • Proven success leading the design and delivery of large, complex, global technology solutions – ideally in unified communications, collaboration, and contact center areas


  • Exceptional C-Level verbal, written, and presentation skills
  • Knowledge of Program Management Methodology
  • Ability to delegate and govern teams efficiently and effectively
  • Understanding of the entire lifecycle of a service
  • Consultatively capture client needs and develop roadmaps to achieve those needs


  • Full Time, Work from home, travel to client as needed


  • BS/BA required, MBA desired
  • PMP, ITIL or equivalent certifications preferred



10+ Years of Experience


Bachelor degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

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