Marketing Communications Director

Date:  Jun 27, 2024

Mill Valley, CA, US

Requisition ID:  36724

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at

About the Opportunity

  • Strategy and Planning: Manages the business component of CRO and CMO communications and planning efforts. Plan, develop and execute results-oriented executive communications strategy, leveraging all platforms (traditional and non-traditional). Ensures alignment between employee communications, customer strategy, external affairs, and public relations efforts. Leverages internal and external networks to continually identify opportunities for innovation and improvement.
  • Relationship Management: Collaborates with and effectively influences the CRO and CMO and internal stakeholders to ensure aligned key messaging and thought leadership is shared consistently throughout the company's various communications channels. Build and maintain strong internal and external relationships with key stakeholders.
  • Project/Operational Oversight: Executive coordinator for all CRO and CMO communication and outreach programs/projects. Writes all content for internal communications, analyst and board meetings and external speaking engagement. Participates on project teams; identifies policy/regional risks associated with communications and provides effective risk mitigation. Identifies opportunities to efficiently leverage external and internal facing communications to support our reputational messaging. Identifies new strategic opportunities that effectively further business objectives.
  • Monitor and measure efforts to further business outcomes. Stay on top of industry trends, shifts and competitor activity, and report as needed.

About You

  • Bachelor's degree in communications, public relations, journalism, marketing or related discipline required. 
  • 10 - 15 years related experience and expertise in understanding executive communications, public relations, and the effective use of multiple channels in communication strategies, including solid track record of advising senior executive clients. 
  • Exceptional creative, communication, strategic planning, time management and critical thinking abilities. 


The pay range for this opportunity is from $141,200 to $190,650 + performance-related bonus + benefits

This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.


10+ Years of Experience


Bachelor degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at #LI-LD1

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland