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CCaaS Sales Specialist

Date:  Jun 25, 2022

Milan, IT

Requisition ID:  29494

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

About the Responsibilities

  • Be the go-to-person for AVAYA ONECLOUD CCaaS Public in the region. 
  • Align with Regional sales team (Sales Leader, Account and Channel Managers) on the Go-To-Market
  • Leverage install base and target customers to introduce OneCloud CCaaS. 
  • Identify and qualify business opportunities. 
  • Chase new opportunities and new logos
  • Elevate the existing partners and ecosystem to sell CCaaS. 
  • Hire and on-board new partners (i.e.: Consulting firms) expert and focus on cloud solutions and business transformation project. 
  • Evangelize to third part tech vendors and their ecosystems such as Salesforce, Microsoft, Service Now… 
  • Prepare formal proposals and present to decision makers within customer organizations. 
  • Manage all steps of the selling process.
  • Coordinate complex decision-making to overcome objections to closure. 
  • Support the implementation process by maintaining customer contact, answering service billing questions and effecting a smooth and successful transition to account management and post-implementation. 
  • Provide accurate sales forecasts in Salesforce and reports to management in a timely and consistent manner.
  • Cross-sell and up-sell based on understanding of customer business needs. 
  • Drive and manage successful sales / channel marketing campaigns and events. 
  • Support team and cross-functional projects as assigned.

About the Requirements

  • Good understanding and deep experience in CCaaS, CRM, Cloud industry.
  • Experience working within a cloud / SaaS organization 
  • Demonstrated proficiency in all areas of the sales cycle, including prospecting, initial discovery, presentation, demonstration and closing.
  • Familiarity with Microsoft business tools, and other communication tools.
  • Excellent communication skills, including writing, speaking and listening. (English fluent required)
  • Understanding of the Regional market
  • Ability to engage with C-Level executives
  • Ability to: Overcome objections of prospective customers. 
  • Handle unsolicited prospect visits, calls and contacts and turn them into sales. 
  • Create convincing proposals and documentation. 
  • Apply analytical skills to evaluate and interpret complex channel, partner, product and sales-related situations. 
  • Work cross-functionally to coordinate and integrate diverse teams and inputs into sales-focused strategy development.


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at