Customer/Product Support Assoc II

Date: Apr 8, 2024

Location:

Mexico, MEX, MX

Requisition ID: 35635

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated, and different perspectives are embraced. Learn more at www.avaya.com.

Job Information

Job Code: 00088142

Job Family: Manufacturing

Job Function: Logistics

Short Description

ABOUT THE OPPORTUNITY

What could you experience and get involved with?

You will work in the supply chain. Import, Storage and all related activities.This role will support Maintenance activities in Brazil. Import, customs processes, warehousing, delivery and 24/7 maintenance support. Import, validation of Import documents, Commercial Invoice, HAWB, customs clearance model, interface with Customs Broker, customs processes, expense control., reports, controls and KPIs. Warehouse, relationship with 3PL, inventories, Inbound and Outbond controls, focal point with sales, finance and tax team, expense control. Maintenance, relationship with 3PL, ticket management, parts validation, emergency management, support to the service team and urgent delivery. Avaya product sales support, Avaya US Intercompany Import to Avaya Brazil and support to the service team in the change of Avaya parts and pieces with Avaya customers with a Maintenance contract.

ABOUT YOU

What can you bring?

Knowledge in Import, Brazilian legislation, Warehousing activities, Avaya products in warranty exchange.
Import, validation of Import documents, Commercial Invoice, HAWB, customs clearance model, interface with Customs Broker, customs processes, expense control., reports, controls and KPIs.
Warehouse, relationship with 3PL, inventories, Inbound and Outbond controls, focal point with sales, finance and tax team, expense control.
Maintenance, relationship with 3PL, ticket management, parts validation, emergency management, support to the service team and urgent delivery.
SAP Knowledge
Microsoft package (access, excel, outlook, word)
Teamwork, Comunication, Process Improvement, Team Leadership, Conflict Management and Proactive
Graduated in Business Administration or foreign trade.
Post graduate in Logistics and/or Import.
Intermediary English.

Experience

3 - 6 Years of Experience

Education

Bachelor degree or equivalent experience

Preferred Certifications

Footer

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).