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Software Engineer II

Date:  Sep 19, 2021

Mexico City, DIF, MX

Requisition ID:  29421

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Role

Emerging Products & Technologies (EP&T) is an organization inside Avaya Professional Services working directly with customers, delivering custom solutions worldwide (with focus in US) around Avaya products (creating new functionalities, turnkey solutions or integrations). The SW Engineer will work in small-medium-large projects in the Call Center / Unified Communications space. Avaya is a global company, with teams around the globe, so the developer will constantly have contact with team members in other countries, in English. The solutions typically include back-end integrations, web interfaces and reporting/Analytics.

To be successful in this role you will have to be part of a development team managing the communication with internal and external customers and following best practices in industry.

About the Responsibilities

  • Develop solutions following EP&T processes and tools
  • Support team members creating a healthy work environment
  • Work on cutover activities (usually after hours) to deploy the solutions to Production environments
  • Timely communication of risks during project delivery

About the Requirements


  • Proven experience in Java development
  • Object-oriented programming (OOP) and Design Patterns


  • Spring Boot and Spring Cloud
  • REST Services
  • Messaging/Event driven application development
  • JavaScript and JavaScript-frameworks (jQuery, Angular)
  • Maven
  • JUnit or similar
  • Microservices and Containerization tools (Docker, Kubernetes)
  • Fluent oral and written English skills 
  • Agile Methodologies

Additional – Nice to have

  • Knowledge of Call Center and Unified Communications space
  • Avaya Aura stack (CM, SM, SMGR, etc)
  • Communications Standards Knowledge (SIP) 
  • Analytics tools (Oracle stack and others)
  • Continuous Integration tools like Bamboo, Jenkins
  • Quality: SonarQube, static analysis, coverage


Full time position, with flexibility to work remotely. Local business hours with some activities to take place after hours.

Typically requires a Bachelor’s, Master’s degree or professional certification on Software engineering 


Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).