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Software Consulting Engineer

Date:  Jan 7, 2022

Markham, CA

Requisition ID:  30703


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.


We are looking for a qualified devOps Engineer and to contribute in design and implementation of infrastructure for CPaaS (Communication Platform as Service) for Avaya. In this role, you will be responsible for designing and deploying enterprise solution architecture, coordinating installations and migrations, and managing SLAs for GCP cloud applications. You may also be required to support architects in troubleshoot existing architecture and system, find bottleneck and improve the system iteratively. You also must be good at documenting all the progress.

To ensure success as a devOps engineer, you should have advanced knowledge of CI/CD, gitlabs, ArgoCD and knowledge of internet security. A top-class devOps engineer will be able to implement and maintain environment and be able to deploy new environment in minutes using Infrastructure as code and meet the current and future networking needs of our company.


  • Candidate should have good exposer to Continuous Integration and Deployment, who can assist building world class Contact Center products in Cloud. This DevOps role, will require candidate to understand current infrastructure and solution and build CI/CD pipelines, build images using Ansible, Packer and be able to deploy using Terraform
  • Candidate should be able to apply the latest techniques in test automation, e.g., data-driven/ keyword/Test/Behavioral Driven Test Development frameworks
  • Integrates the test suites into the test management system
  • Effectively communicates testing activities and findings in oral and written formats as part of regularly scheduled test status updates.
  • Develop and introduce the right tools to support the ongoing Automation efforts.
  • Should be able to work on complex solutions and be able to guide team.




  • Strong experience in GCP
  • Strong in test methodologies, automation framework design and automated/Manual test preparation.



  • 5-6 years of Experience in open-source functional (and/or) performance test automation tools like Python/Java/Selenium/TestNG/JMeter/Sikuli/Autoit/Robot.
  • 4-5 years of working experience on Devops tools like, Ansible, Chef, Terraform, Jenkins, etc.
  • Must have worked on at least one of the cloud platforms viz. MS Azure (preferred), Google Cloud or AWS
  • Version control systems including Git & Bitbucket
  • Experience with Test driven Development and Behavioral driven Development environments
  • Bug tracking systems including JIRA
  • Provisioning and management of clusters, containers, docker, Kubernetes
  • 5-6 years of automating of enterprise-level server/web client/cloud based applications
  • 4+ Experience of working in Unix and Windows OS platforms.
  • Should have experience of installing, administering databases and good understanding of SQL queries
  • Working knowledge of Linux/Unix including installation and configuration
  • Should understand the networking and protocols
  • Understands virtualization concepts.
  • Should have knowledge of web technologies and web/application servers
  • Understanding of telephony and contact centers would be big plus
  • Excellent Troubleshooting skills
  • A team player with positive attitude



  • Full time
  • Remote before office opens
  • In person when office opens at least 3 days a week

#LI-NA1     #LI-Remote



  • Bachelor’s degree in information technology, computer science, or a similar field.


12+ Years of Experience


Bachelor degree or equivalent experience
Advance Degree preferred


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf