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Scrum Master

Date:  Jan 8, 2022

Markham, ON, CA

Requisition ID:  30956


Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.


Avaya is an industry leader in CPaaS (Communication Platform as Service) across the small, medium and large enterprise sectors, deployed in Cloud. Avaya’s CPaaS development team is looking for a motivated and experienced scrum master to join our global team and support the delivery of CPaaS features, releases and solutions. You’ll play a critical role on the product leadership team supporting the software development teams and processes across the Avaya suite of applications.

As scrum master you will partner with business and technology teams to drive continuous improvement in cross-functional development processes and will lead the team of software developers with accountability for strategy,standards, and delivery execution. Communication, focus, enthusiasm, and dedication are all valuable and differentiating characteristics. This is an opportunity to join an innovative, experienced team in a fast paced, exciting, and evolving industry.


  • Facilitate the planning of work for scrum teams including effective planning and utilization of scrum team capacity.
  • Guide and provide encouragement to team members, including communicating team goals and creating an inspiring team environment with an open communication culture.
  • Answer team member questions and oversee team member work for quality and guideline compliance.
  • Identify and work with senior management to resolve conflicts and remove impediments; or guide the team to remove impediments themselves.
  • Generate and share comprehensive and detailed reports about scrum and project performance, objectives and deadlines.
  • Collaborate with product owners and technical leads to enable an effective delivery process.



  • Experience working as Scrum Master in large enterprise teams



  • Previous experience working as a VoIP network engineer.
  • In-depth knowledge of VoIP systems and IP Protocols.
  • Knowledge of hardware systems including servers, memory modules, processors, and peripherals.
  • Detailed knowledge of network security systems and software.
  • Good project management skills.
  • Familiarity with WAN and LAN systems.
  • Excellent troubleshooting skills.
  • Advanced written and verbal communication skills.



  • Full time
  • Remote before office opens
  • In person when office opens at least 3 days a week

#LI-NA1    #LI-Remote  #SA1



  • Bachelor’s degree in information technology, computer science, or a similar field.


7 - 10 Years of Experience


Bachelor degree or equivalent experience
Advance Degree preferred


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf