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Product Manager

Date:  Jan 7, 2021

Markham, ON, CA

Requisition ID:  29260

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

The Product Manager will manage a specific product running their area of responsibility like a business. Owns accountability for the financial success of a product. Acts as the voice of the customer, engaging with external customers and translating their needs into financially viable solutions. Applies a balance of technical and business/market expertise to create products that address customer needs, complement the company's product/solution portfolio and contribute to the company’s financial success. Builds connections across functions with internal stakeholders, such as engineering, program management, marketing, go-to-market, services, sales, learning and operations so that the product is absorbed quickly by the market and is a success overall. Acts as a technical advisor for a specific product. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Senior management may assign work and resolve problems. Work is performed with minimal direction and reviewed by senior leadership. Provides solutions to a diverse range of complex problems.

To be successful in the role the candidate needs to be a self-starter filling in white space around the formal process driving the business forward.


About the Responsibilities

Product Manager for B2B SaaS based offer, Avaya Spaces

Work closely with R&D, prioritizing / grooming backlog, daily stand-ups

Work closely with cross functional counterparts to drive alignment; marketing, IT, sales, legal, etc..

Work closely with leadership to align efforts towards strategic objectives

Identify strategic opportunities to position the business for success

Move the business into the future accelerating opportunity’s through to sales

Listening to the customer voice and advocating this into the solution

Overseeing development team through delivery of objectives

Ensuring extended teams are aligned and delivering into the vision including marketing, sales, customer success, IT, support and partners

About the Experience

Junior or current product manager, looking to develop further in a high paced SaaS environment

Experience in a product-led B2B SaaS offer preferred

  • Soft skills required to be successful in the role and in Avaya, in line with our five key cultural principles of trust, empowerment, teamwork, simplicity and accountability
  • Technical confidence
  • Influencing teams with vision for success
  • Researching market to ensure a clear direction of the solutions
  • In addition to solid communication skills, candidates must also possess excellent interpersonal skills to effectively influence and lead the people they work with. From customers to stakeholders to team members, product managers are regularly trying to get others on board with their product vision. Good interpersonal skills for product managers to have include presentation, emotional intelligence, active listening, collaboration and negotiating skills
  • Candidates need to objectively enforce prioritization to successfully complete tasks and meet goals and deadlines. Good prioritization skills ensure that all team members are always working on what's most important at the time and keep the project moving along smoothly and in the timeline requirements.




Bachelor degree or equivalent experience

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).