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Director, Product Management, CCaaS ( US or Canada -remote)

Date:  Mar 2, 2021

Markham, ON, CA

Requisition ID:  29477

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

We are looking for an experienced product leader with a track record for driving new product capabilities from initial concept to successful delivery and market leadership.  As Director of Product Management for Avaya OneCloud CCaaS you will be responsible for executing the vision, strategy, release planning and roadmap. 

You will lead a team of seasoned product managers, working closely with our engineering, sales, marketing and other key GTM teams on the OneCloud CCaaS capabilities and effectively communicating this vision with customers, partners and employees.  You will also work across other product management teams in a matrix style organization and will need you to have strong communication and influence skills. This is a highly visible role both internally and externally that requires someone who is customer obsessed and passionate about help to take Avaya to the next level of cloud and contact center success.




Develop the product vision, strategy and feature priority for Avaya OneCloud CCaaS, that delivers differentiated capabilities for voice, video, omnichannel, social, AI and analytics integration.

Responsible for the end to end product lifecycle, from defining market needs, roadmap, release planning, functional specifications to customer adoption and new product introduction success.  

Work directly with customers, partners, end users and other product management stakeholders to define and communicate a cohesive roadmap.

Help influence speedy decision-making with engineering, design and other product teams to successfully execute the product strategy and launch for Avaya OneCloud CCaaS

Collect and ensure the translation of customer requirements and use cases into functional designs.

Help create compelling demonstrations, content for product marketing materials and proof of concept customer engagements for successful customer journey transformation to the cloud.

Track ACV and pipeline growth for the portfolio, working in strong collaboration with our GTM organizations to track success and adopter trends.

Continue to recruit and expand a world-class product team with SaaS and cloud expertise.


  • 8+ years of contact center and SaaS enterprise product management experience
  • Deep knowledge and understanding of cloud-based contact centers and competitive landscape
  • Success in defining, launching and growing enterprise or SaaS products using Agile development and methodology practices
  • Strong organizational skills, excellent written, communication and communication skills, up to CxO level
  • Professionalism, enthusiasm and ability to work across a matrixed organization
  • This position can be based out of anywhere in the US or Canada


10+ Years of Experience


Bachelor degree or equivalent experience

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).