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Avaya Product Expert

Date:  Sep 26, 2021

Markham, ON, CA

Requisition ID:  30746

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Role

Provide product knowledge to assist with the Solution Test Center of Excellence. This individual will work closely with the solution test team to setup the testing environment, design test cases and document results. The goal is to test all products together at full capacity. The Product Expert will also work closely with development and support teams to test escalated issues. 

About the Responsibilities

  • Provide technical assistance to the Solution Testing team with product design, installation and configuration. 
  • Work with senior technical support teams to design test cases for escalated tickets. 
  • Work with product teams to understand upcoming feature releases and plan test cases based release cycles. 
  • Budget and design lab infrastructures. 
  • Document test cases 
  • Document test results

About the Requirements


  • At least 5 years experience with Avaya products in the design or support roles
  • Cloud experience is an asset
  • Product testing experience is an asset


  • Avaya Breeze knowledge
  • Avaya Oceana knowledge
  • Avaya Aura knowledge
  • Avaya One Cloud CCaaS knowledge
  • Hands on experience on any of the Public Cloud Platforms (AWS/GCP/AZURE)
  • Scripting experience would be an asset
  • Excellent written and oral communication skills
  • Familiarity with Voice, Application, Solution & Performance testing



  • Able to work flex time and work unsupervised. 



  • College or University graduate in applicable studies.

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).