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Service Account Manager II

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Date: Nov 21, 2018

Location: Lima, LIM, PE

Company: Avaya Corporation

About Avaya

Job Information

Job Code: 00255207

Job Family: Sales

Job Function: Field

Short Description

Drives maintenance and operations services revenue growth through customers and/or channel partners. Aligns on customer's/partner’s services Go-To-Market Strategy by leveraging programs, tools, and offers applicable to assigned customer/partner. Conducts quarterly operations reviews and manages client relationships at the executive level. Engages with field on global/named opportunities with strategic inside sales sellers on large opportunities and inside sales managers. Drives improvement in customer/partner renewal rates through the implementation of best practices, tools, programs and promotions. Deploys new maintenance and operations services offers. May conduct weekly funnel reviews and interacts with supervisor as needed. Role may reside at headquarters of customer/partner they support and may require 25 - 50% travel time. Provides solutions to a diverse range of modererately complex issues which has direct impact on the business.


6 - 9 Years of Experience


Bachelor degree or equivalent experience

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

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