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Sales Engineer

Date:  Jun 8, 2021
Location: 

Kuala Lumpur, 14, MY

Requisition ID:  29827

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

Job Description

  • Serves as technical lead and directs all technical sales activities for customers or partners in assigned territory or accounts.
  • When supporting the channel, aligns technical resources to support customer engagement with partners.
  • Leads the technical team in the development of formal technical account plans and proposals.
  • Applies consultative solution selling skills to conduct discovery activities, translate needs into complex technical solutions, articulate unique value and drive sales to technical closure for assigned opportunities.
  • Delivers demos, trials, proofs-of-concepts and post-sales diagnostic support, or creates the appropriate infrastructure for demos, trials, and proofs-of-concepts to be delivered by partners.
  • When supporting the channel, authors roadmap adoption and enablement plans based on partner business plan requirements. Serves as liaison to Avaya to ensure relevant customer/partner feedback on product and process improvements is considered. Leads knowledge transfer sessions to educate customers and partners with the latest technical, industry and product knowledge. Trains partner SEs to be force multipliers with their customer base.
  • When supporting acquisition accounts, actively prospects, networks, and conducts research to identify and acquire new customers. Responsible for maintaining deep technical expertise across multiple products and solutions and in at least one solution specialization.
  • In-depth experience in the solutions supported by this role preferred; experience with large scale or complex communication system architectures, customers, partners and implementations preferred. Implementation and Operational background required.

Experience

5 - 8 Years of Experience

Education

Bachelor degree or equivalent experience in Computer Science or Electrical Engineering

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

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