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Contact Center Sales Manager


Jakarta, ID

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Job Information

Job ID: 25260

Short Description


  • Drive and lead the execution CC account plans in Top accounts including running workshops, demonstration & developing solution roadmap for customers.
  • Drive and lead the execution of Top CC channels initiatives with CAM and channel partners to achieve the desired business goal
  • Develop and follow up the execution of demand generation with product marketing team to achieve the desired business objectives, e.g. drive the adoption of new product & solution in specific market segment.
  • Provide feedback for market requirement & drive closure with product managers
  • Develop the strategy, sales activity plan to achieve the assigned CC quota and KPI.


  • Minimum 7 years experience in Contact Center industry.
  • Proven track record in leading and winning major CC Sales opportunities.
  • Demonstrate business transformation and solution-selling approach.
  • Demonstrate executive relevance, and have ability to position complex solutions at senior IT and CxO level.
  • Demonstrate influence over Customer's & Partner’s strategy/behavior

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf