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Remote Field Engineer III


Jacksonville, FL, US

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Short Description

(Also called "Resident Engineer") Manages on-site installation, maintenance and repair of company and multi-vendor systems which may include hardware, software, and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.  Manages potential or desired follow-up (sales) or problem escalation.  Acts as a company consultant in cross-disciplines.  Viewed as an expert by both company and customers.  Work is performed with minimal directions and reviewed by senior management.  Provides solutions to a diverse range of complex problems. Typically requires 5-8 years experience and a Bachelor's degree or equivalent experience.  May have work-flow leadership/mentorship role with other field engineers. This position is for an on-site role in which the candidate must report to the customer's Jacksonville area location(s) daily.

5 - 8 Years of Experience
Bachelor degree or equivalent experience

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Nearest Major Market: Jacksonville