Software Engineering Manager

Date:  May 10, 2023

Irving, TX, US

Requisition ID:  34804

About Avaya

Who is Avaya? 
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success. 
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility. 
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya

About The Opportunity

You will be the Software Engineering Manager for the Avaya Act Center suite of products.  You will take on a leadership role in getting the best results of your scrum teams.  The product is building state of art Microservices platform to solve the digital aspects of Contact Center as a Service.  You will part of rewriting the history of Avaya CCaaS market leadership in providing the cutting edge as-a-service solution to many complex problems.  You will get to work in a highly dynamic environment, engage your team in continuous delivery concepts in an Agile and organized way.   You will be leading the teams that build the latest tech with social media and more.

About You

You're someone who wants to see the impact of your work making a difference every day.  

You understand how to use data to make decisions.  

You are someone who finds passion in the craft, someone constantly seeking improvement and a better way to solve tough problems. 

You understand that the best managers serve their teams, removing roadblocks and giving individual contributors autonomy and ownership.  

You are someone with high standards who will push us to be better, and who will take pride in what you and your team deliver.  

You have delivered challenging technical solutions at scale.  

You have led engineering teams and earned the respect of talented software developers.  

You are equally happy talking about algorithms and data structures as you are brainstorming about the agile development process and technology career development.  

You want to be in the mix technically while providing leadership to your teams. 

5+ years’ experience in software engineering or equivalent skill set, building and maintaining large scale, accessible systems 

Experience in managing software development with a consistent track record of on-time delivery 

Experienced in leading a team of software engineers, hiring, performance management, and career coaching 

Practiced in the agile software development life cycle 

Understanding of measuring reliability and operational stability in a Microservices environment building Cloud Native application. 

Have a passion for using data to make decisions and helping others to do so 

Able to collaborate effectively and act as a strategic partner in product decisions 

Thrives in growing teams and organizations 

Fosters an inclusive culture 

Passionate about helping job seekers who are facing barriers find employment that is rewarding and sustainable 


Self-directed and proactive  

Experience in Agile development methodologies 

Recruiting and leading a team of high performers  

Excellent problem-solving skills   

Ability to conduct Architecture, design, and code reviews 

Reactive and Domain Driven Design based Microservices development experience  

Cloud Operations, serviceability, and Troubleshooting experience  

Involved in continuous learning & development of the team  

Experience in conflict management 

Excellent Written and Verbal communication skills    

Ability to learn new languages and technologies 



Experience as a full stack developer in the past and managing, mentoring, and leading teams that are currently working in  




Spring Boot  

Redis or Cloud Native DB  








Zero Down Upgrades 

Agile Methodology 

Root Cause Analysis  




Project Management  

Incident Management  


Nice to have: 

Working, hands-on experience in Azure Cloud Platforms especially with Kafka and Redis 

Chat, Asynchronous Messaging, and Email domain experience 

Familiarity with Site Reliability Engineering Concepts 

Overall Contact Center experience will be an added advantage 





The pay range for this opportunity is from $120,900 to $163,200 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

If your expectations fall outside of this range, but you are interested in this position we’d love to hear from you! Humans, not ‘bots’ screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.

Our Benefits include:

•Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.

•Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.

•Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

•Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

•Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job description is subject to change. Nothing in this job description restricts Avaya’s right to alter the duties and responsibilities of this position at any time for any reason. 

You may review the Avaya Global Privacy Policy, accessible at and applicable Privacy Statement relevant to this job posting is accessible at For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information:

Nearest Major Market: Irving
Nearest Secondary Market: Dallas