Software Engineer III

Date:  Sep 15, 2023

Irving, TX, US

Requisition ID:  34851

About Avaya

Who is Avaya? 
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success. 
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility. 
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya

About The Opportunity

We’re looking for highly experienced software engineers to join our team. Own the design, delivery and support of features in a highly concurrent, multi-tenant contact center platform that handles real-time omni-channel communications at cloud scale. Our systems operate on a 24/7 basis and are globally distributed. If you have a passion for building software and love solving interesting technical challenges in creative and elegant ways, come join our talented engineering team where you’ll collaborate with a talented team of architects, designers, engineers and testing specialists to build scalable, reliable and observable applications.

About You

•    You have a passion for building software and solving hard technical problems
•    You’re someone who wants to see the impact of your work making a difference every day
•    You have a proven track record of professional software delivery using Go, Rust, Java or similar
•    You’ve got hands-on experience developing highly concurrent distributed systems
•    You’re familiar with container technologies (Docker, Kubernetes, etc.)
•    You have experience with TDD/BDD approaches to software development, and a “shift-left” mentality
•    You’re experienced with building API-driven and event-based microservice architectures, but understand that sometimes a good modular monolith may be better than a thousand nanoservices
•    You’re very comfortable with Linux and Linux-like environments, like WSL
•    You don’t think that loop nest optimization is “useless knowledge in this day and age”, or that memory, CPU and bandwidth are cheap/infinite resources
•    You’ve got a good working knowledge of cloud computing
•    You understand the importance of getting DevOps right when operating large, cloud-native systems and don’t try to offload it to the “pipelines team”
•    You’re able to interact with a diverse group of people, both technical and non-technical
•    You’re able to be productive in a globally distributed team through self-discipline and self-motivation, delivering according to a schedule, and to mentor and motivate others to do the same

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future



•    8+ years of software development experience
•    Experience working on a distributed team
•    Significant professional software development experience using Go, Rust, Java, or equivalent


•    An understanding of concurrent programming and design patterns for concurrency
•    Expertise with Docker and deployment of containerized applications to Kubernetes
•    Experience with Linux and Linux-like environments
•    Significant experience with API-driven and event-based microservice architectures
•    Demonstrable knowledge about CQRS, sagas, choreography/orchestration, eventual consistency and other common enterprise design patterns
•    Prior experience with messaging patterns (request/reply, pub/sub, etc.) and one or more associated frameworks – NATS or ZeroMQ or Kafka or RedPanda, etc., but understanding that sometimes REST-Is-Just-Enough
•    Expertise in managing CI/CD via Jenkins or similar tools
•    An understanding of Cloud Operations, including observability, serviceability, resiliency, scalability and fault containment, as well as how to design software to support each of those
•    Excellent written and oral communication, especially in online environments
•    Experience with Agile software development methodologies (Scrum, Kanban, etc.)

•    Azure Cloud certification
•    A deep-rooted passion for massive scalability challenges
•    Working, hands-on experience with Kafka and Redis
•    Experience with Java and Spring Boot applications
•    Contact Center experience


3 years experience at the Engineer Two level or 5 – 8 years total experience


Bachelor degree or equivalent experience
Master degree or equivalent experience


The pay range for this opportunity is from $ 97,800 to $129,400 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

If your expectations fall outside of this range, but you are interested in this position we’d love to hear from you! Humans, not ‘bots’ screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.

Our Benefits include:

•    Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.

•    Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.

•    Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

•    Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

•    Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job description is subject to change. Nothing in this job description restricts Avaya’s right to alter the duties and responsibilities of this position at any time for any reason. 

You may review the Avaya Global Privacy Policy, accessible at and applicable Privacy Statement relevant to this job posting is accessible at For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information:


Nearest Major Market: Irving
Nearest Secondary Market: Dallas