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Software Director

Date:  Sep 8, 2022

Irving, TX, US

Requisition ID:  33174


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at


The Analytics and Reporting team at Avaya is responsible for the design, development and testing of a cloud-based call center operational reporting system. For a call center client, reporting and metrics are fundamental to their success for everything from individual agent performance to overall trending of call volume and many more metrics. It is an exciting time at Avaya as we build out new; and expand existing apps, to be truly cloud native applications to support our company vision; which is to transition our extensive worldwide customer base from on premise installed applications to a cloud-based subscription model. With that goal in mind, we need a skilled Director level Engineering Leader to join us on this journey to build reusables services that can service these new and existing Avaya contact center applications. This team is responsible, and accountable, for this delivery and is empowered from Senior Engineering Leadership to design and define the technology roadmap from the ground up using their extensive experience in cloud computing. This project is at the forefront of Avaya’s future, come grow with us!
The Engineering Leader who earns this role will contribute to and lead the design and implementation of the java-based cloud back-end services which power this product. Essential skills needed are the ability to lead a small team to come up with an architecture and roadmap to execute on a vision that the team themselves owns and is accountable to. To be successful in this role you must be willing to learn the needs of this business unit, as well as what the engineering Sr Leadership needs from this product to be able to scale and meet our set of “house rules” for what a performance, scalable and extensible cloud first, API and event driven architecture that can handle thousands of concurrent events and users. With that vision in hand dig in and get the team to execute it with you, this position will have the opportunity to work with a targeted scrum team dedicated to transforming this group to our next generation technical solution hands on. This opportunity will present the candidate the ability to leave a mark on the organization as we look to expand, as well as consolidate older systems in to this one as an over-the-top service. Other key skills include the ability to lead and drive a culture of truly owning your solution from cradle to grave with the full DevOps pipeline with automation including the test suite and iterate and ship code weekly.


•    Work with team members, other leaders, and Architects to influence, design and execute a plan from concept to prod
•    Participate in Agile software delivery practices, ensuring definition of done meets our standards for quality.
•    Deliver a technical roadmap and vision for performance and scalability over time.
•    Mentor, coach and train as needed.
•    Plan and execute resource planning, feature timelines and delivery.
•    This role requires a mix of recent technical knowhow 


•    Proven experience with Java code and framework.
•    More than 5 years of industry applicable experience leading a team and owning delivery of a product.
•    More than 5 years of hands on coding experience in your history.
•    Demonstrable experience with cloud technologies, such as Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc.
•    Familiarity of common software development tools such as git, bitbucket, svn, Jenkins, Confluence, Jira, etc.
•    Experience working with large data sets, performance and scalability issues in the cloud, event handling with queues and API driven communication across multiple instances in the cloud.
•    List examples of design experience for best-in-class cloud applications with a focus on how to build a service based product that is decoupled from a system that can be deployed and scale on its own as needed.
•    Experience converging multiple existing legacy systems or services in to a new centralized one
•    Leadership with the ability to drive teammates to be accountable and responsible, not a victim mentality but a go and get it done style of operating.


•    Java code
•    Transforming problem descriptions into actionable algorithms and solutions
•    SaaS product delivery, scalability and performance.
•    Large data sets
•    Cloud computing concepts and frameworks
•    Transaction/Event Handling, performance
•    Communication skills


•    Bachelor’s degree or equivalent in a computer science related area of study
•    Professional software delivery experience


  • It’s a full-time employee position
  • Possibility of remote or hybrid work




(Colorado only*) Minimum salary of $153,300 + bonus + benefits.

Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at

Nearest Major Market: Irving
Nearest Secondary Market: Dallas