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Lead Software Engineer

Date:  Jan 31, 2023

Irving, TX, US

Requisition ID:  33174



Who is Avaya? 

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success. 

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility. 
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya



The Analytics and Reporting team at Avaya is responsible for the design, development and testing of a cloud-based call center operational reporting system. For a call center client, reporting and metrics are fundamental to their success for everything from individual agent performance to overall trending of call volume and many more metrics. It is an exciting time at Avaya as we build out new; and expand existing apps, to be truly cloud native applications to support our company vision; which is to transition our extensive worldwide customer base from on premise installed applications to a cloud-based subscription model. With that goal in mind, we need a highly experienced, hands-on coding Engineer to join us on this journey to build reusables services that can service these new and existing Avaya contact center applications. This team is responsible, and accountable, for this delivery and is empowered from Senior Engineering Leadership to design and define the technology roadmap from the ground up using their extensive experience in cloud computing. This project is at the forefront of Avaya’s future, come grow with us!
The Engineering Leader who earns this role will contribute code and help lead the design and implementation of the java-based cloud back-end services which power this product. Essential skills needed are the ability to lead a small team to come up with an architecture and roadmap to execute on a vision that the team themselves owns and is accountable to. To be successful in this role you must be willing to learn the needs of this business unit, as well as what the engineering Sr Leadership needs from this product to be able to scale and meet our set of “house rules” for what a performance, scalable and extensible cloud first, API and event driven architecture that can handle thousands of concurrent events and users. With that vision in hand dig in and get the team to execute it with you, this position will have the opportunity to work with a targeted scrum team dedicated to transforming this group to our next generation technical solution hands on. This opportunity will present the candidate the ability to leave a mark on the organization as we look to expand, as well as consolidate older systems in to this one as an over-the-top service. Other key skills include the ability to lead and drive a culture of truly owning your solution from cradle to grave with the full DevOps pipeline with automation including the test suite and iterate and ship code weekly.




• Proven experience with Java code and frameworks.
• More than 5 years of industry applicable experience leading a team or owning delivery of a product.
• More than 10 years experience of hands on coding experience in your history.
• Demonstrable experience with cloud technologies, such as Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc.
• Familiarity of common software development tools such as git, bitbucket, svn, Jenkins, Confluence, Jira, etc.
• Experience working with large data sets, performance and scalability issues in the cloud, event handling with queues and API driven communication across multiple instances in the cloud.
• List examples of design experience for best-in-class cloud applications with a focus on how to build a service based product that is decoupled from a system that can be deployed and scale on its own as needed.
• Experience converging multiple existing legacy systems or services in to a new centralized one
• Leadership with the ability to drive teammates to be accountable and responsible, not a victim mentality but a go and get it done style of operating.



• Java development
• Transforming problem descriptions into actionable algorithms and application solutions that scale
• SaaS product delivery, scalability and performance.
• Large data sets
• Cloud computing concepts and frameworks
• Transaction/Event Handling, performance
• Communication skills

Additional Information


•    Bachelor’s degree or equivalent in a computer science related area of study
•    Professional software delivery experience



The pay range for this opportunity is from $153,300 to $207,000 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

If your expectations fall outside of this range, but you are interested in this position we’d love to hear from you! Humans, not ‘bots’ screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.

Our Benefits include:

•    Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.

•    Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.

•    Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

•    Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

•    Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job description is subject to change. Nothing in this job description restricts Avaya’s right to alter the duties and responsibilities of this position at any time for any reason. 

You may review the Avaya Global Privacy Policy, accessible at and applicable Privacy Statement relevant to this job posting is accessible at For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information:




Nearest Major Market: Irving
Nearest Secondary Market: Dallas