Cloud Ops Engineer

Date:  Jul 5, 2024

Irving, TX, US

Requisition ID:  36621

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at

About The Opportunity

Avaya is looking for an experienced Cloud Operations Engineer to join our Solutions and Technology business unit. As a member of Avaya’s core R&D, design, development, and operations wing, you will maintain and manage Avaya’s real-time communication infrastructure/applications/services/solutions deployed in the cloud platform. You will work closely with Reference Architecture, Automation, and Development teams to deliver and ensure reliable and smooth functioning cloud infrastructure and services. To be successful in this role, you will bring excellent technical skills, the ability to ramp up on the fly, and a great team-player attitude.


Be part of Cloud Operations team and work with other functional groups and stakeholders and ensure the cloud platform is always stable, up and running.

· Participate in Cloud Operations on a day-to-day basis maintaining continuous availability, durability, scale, and up time of the platform as well as services/applications.

· Troubleshoot, debug, and technically lead the team in day-to-day activities as well as mentor as needed in areas of expertise.

· Monitor, manage, and troubleshoot cloud-based infrastructure (GCP/AZURE) including virtual machines, virtual networks, storage, backups, etc.

· Perform command-and control activities as necessary for service restoration.

· Closely work with stakeholders and plan the maintenance activities of the cloud platform.

· Participate in the 24x7 support for internal and external customers.

· Conduct post-incident reviews and follow-up on activities related to incident resolution and continuous improvement.

· Assist stakeholders with deployment of their applications/services to the cloud platform (GCP/AZURE).

· Respond to and implement security remediation as indicated by the Cloud Security team.

· Plan and implement changes to the cloud platform (GCP/AZURE), infrastructure, services, and applications in accordance with Change Management process

About You


· Proven experience in the Cloud Operations, support, and maintenance for any of the public cloud platforms (GCP/AZURE).


Having 8+ years of industry experience and minimum 3 years of hands-on experience in the following areas.

· Extensive knowledge of any of the public cloud platforms (GCP/AZURE).

· Solid troubleshooting experience with cloud services, virtual machines, storage, backups, and applications running on Linux/Windows operating systems in various monolithic or microservice architectures.

· Demonstrated experience with migrating an Enterprise class infrastructure to public cloud platforms.

· Should have working knowledge of Public/Hybrid Cloud/Virtualization, Windows/Linux servers, Database and Networking concepts.

· Experience with monitoring tools like Prometheus, Grafana, Datadog, ELK etc.

· Hands-on experience in deployment of microservices in Kubernetes based orchestration suites.

· Experience with Kubernetes networking services, CNIs, load balancers and related technologies.

· Hands-on experience with infrastructure design, build, deployment, and automation using scripting, Ansible, or Terraform.

· Prior experience in Telecommunications based solutions & technologies is an added advantage.

· Prior work experience with Avaya products/solutions is an added advantage.

· Ability to prioritize and multitask as needed.

· Ability to quickly assimilate technical and non-technical information.

· Outstanding collaboration and communication skills.

· Ability to effectively collaborate with distributed team.

· Willing to work flexible hours as needed by the project.

· Experience with Avaya Aura applications would be considered an asset but is not mandatory.

· Experience with Starfish would be considered an asset but is not mandatory.

· Applicant must reside in the US and be a US Citizen 



The pay range for this opportunity is from $111,100 to $150,000 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

If your expectations fall outside of this range, but you are interested in this position we’d love to hear from you! Humans, not ‘bots’ screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.

Our Benefits include:

•Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.

•Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.

•Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

•Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

•Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.


Bachelor degree or equivalent experience
Master degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job description is subject to change. Nothing in this job description restricts Avaya’s right to alter the duties and responsibilities of this position at any time for any reason. 

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Nearest Major Market: Irving
Nearest Secondary Market: Dallas