Software Engineering Manager

Date:  Sep 9, 2023

Irving (Hybrid), TX, US

Requisition ID:  34895

About the Role

Avaya is a global leader in contact center solutions, trusted by major banks, governments, and businesses worldwide, with customers in 190 countries, including 89% of the Fortune 100 companies in the US.


We are looking for a hands-on and dedicated technical leader to join our team and be at the forefront of groundbreaking advancements. As a Software Engineering Director at Avaya, you'll have the incredible opportunity to work with cutting-edge technologies, including integrating social media and other innovative tools. Your leadership and expertise will provide strategic direction for designing, developing, testing, and deploying new features and functionality for Contact Center platforms.



  • Lead and manage a team of software engineers, providing guidance, mentorship, and fostering a collaborative and inclusive culture.
  • Drive the development and delivery of high-quality software solutions, ensuring on-time project completion and adherence to Agile software development practices.
  • Utilize your expertise in cutting-edge technologies, such as Cloud Native architecture and Microservices, to drive innovation and solve complex digital challenges.
  • Collaborate with cross-functional teams to align engineering efforts and drive the successful delivery of projects.
  • Drive continuous improvement in software development processes and tools to enhance productivity and efficiency.
  • Identify risks and issues proactively and implement mitigation strategies to minimize their impact on project deliverables.
  • Monitor project progress, track key metrics, and report on status to senior management and stakeholders.
  • Act as a servant leader, removing roadblocks, empowering your team members, and advocating for their professional growth and success.



  • Proven experience (10 years+) in software engineering, including hands-on experience with software development and delivery.
  • Strong leadership skills with the ability to lead and motivate a team of software engineers.
  • Excellent technical knowledge and proficiency in object-oriented programming languages (e.g., Java, GO, C++, Python) and software development methodologies (e.g., Agile, Scrum).
  • Experience with cloud-based technologies, microservices architecture, and DevOps practices.
  • Solid understanding of software engineering best practices, including coding standards, code reviews, testing methodologies, and CI/CD pipelines.
  • Excellent problem-solving skills, with the ability to make sound decisions in complex situations.
  • Effective communication and skills, with the ability to collaborate with cross-functional teams and influence stakeholders at various levels of the organization.
  • Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. A master's degree is a plus.
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Compensation, Benefits, and Perks

The base salary range for this role is $137,300 - $268,400 + bonus + benefits.

  • Comprehensive health insurance plans for you and your family, including medical, dental, and vision coverage.
  • Wellness programs and employee assistance programs to support your well-being.
  • Generous time-off policy to encourage regular breaks and recharge.
  • Access to on-demand platforms for continuous learning and skill development.
  • Fully funded cultural immersion program in another country to enhance your diversity lens.
  • Regular check-ins with leaders to help you identify your path to success.
  • Recognition for community impact and an annual company-wide Month of Giving.

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to helping businesses grow by delivering Experiences that Matter. Learn more at


Equal Opportunities and Privacy Statement

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya’s right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at





Nearest Major Market: Irving
Nearest Secondary Market: Dallas