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Named Account Manager IV

Date:  Feb 18, 2021

Irvine/Los Angeles, CA, US

Requisition ID:  28768

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Responsibilities

Maintains full accountability for assigned accounts and serve as customers trusted advisor and advocate, maintaining a high level of customer satisfaction and protecting the interests of both the customer and Avaya.  

Maximizes opportunities by driving the customer planning process, leading virtual account teams in building strategies that deliver balanced growth, continued account penetration, and customer satisfaction, and developing forecasts based on short and long term growth.  

Maintains long term strategic partnerships at the executive level by ensuring that key executives clearly understand how Avaya solutions meet their business needs.  

Serves as key client contact for all assigned customers and introduces specialists and/or Partners based on strategic sales activities. 

Conducts short and long term strategic account planning to enhance the quality of the sales pipeline, accelerate and maximize revenue generation and, as a trusted advisor, improve the customer buying experience.   

About the Requirements


  • Extensive overall sales experience  
  • 5yrs+ experience in technology sales
  • Personal engagement in large-scale projects  
  • Possess an in-depth understanding of the Communications Market including Unified Communications, Contact Center, and deployments of hybrid, private and public cloud solutions
  • Proven references on successful accomplishments from previous jobs  
  • Excellent written and verbal communication skills
  • Winning and positive attitude 
  • High degree of proficiency with Salesforce
  • Bachelors degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

Nearest Major Market: Los Angeles